[Remote] Customer Success Manager (East)
Note: The job is a remote job and is open to candidates in USA. Perspectum Ltd is a company dedicated to improving patient outcomes through innovative healthcare technology. They are seeking a Customer Success Manager who will act as a strategic partner to healthcare organizations, ensuring customers feel supported and successful while maximizing the value of Perspectum's products.ResponsibilitiesServe as the primary point of contact for a portfolio of customers, building long-term, trusted partnershipsCollaborate cross-functionally with internal teams to drive customer retention, expansion, and growthChampion the voice of the customer by ensuring feedback is captured, shared, and acted uponManage workflows, timelines, and expectations to deliver a seamless customer experienceTravel domestically up to 20% to support customers and strengthen relationshipsSkillsA degree or equivalent commercial experience in a technical disciplineExceptional communication, relationship-building, and organizational skillsA solid understanding of clinical workflows in healthcare settingsExperience with US hospitals or imaging facilities, including adoption of new post-processing applications or managing technical projectsCompany OverviewPerspectum's imaging solutions are safe, fast, and can offer more comprehensive diagnostics. It was founded in 2012, and is headquartered in Oxford, Oxfordshire, GBR, with a workforce of 201-500 employees. Its website is http://perspectum.com.