[Remote] Customer Success Manager - Czech Republic

Note: The job is a remote job and is open to candidates in USA. Sendoso is a venture-backed company focused on creating meaningful connections in a digital world. They are seeking an experienced Customer Success Manager (CSM) to manage a dedicated portfolio of valued customers, drive product adoption, and ensure high-value renewals and expansions in a fast-paced SaaS environment.ResponsibilitiesOwn the entire customer lifecycle for a dedicated book of business, from post-sales onboarding through renewalPrepare and lead quarterly or semi-annual Executive Business Reviews (EBRs) with customer leadership to review strategic goals, demonstrate realized value and ROI, and present recommendations for maximizing future successProactively monitor customer health and adoption metricsLead all commercial conversations, including managing the entire renewal process (forecasting, negotiation, and closing) to secure long-term contractsWork closely with the Sales/Account Management team to identify, qualify, and build business cases for expansion opportunities (upsell/cross-sell) within your portfolio, driving increased Annual Recurring Revenue (ARR)Maintain deep expertise in our platform and its use casesCapture and synthesize critical customer feedback to influence internal product direction and champion successful customers for case studies and referralsSkillsMinimum of 2 years of hands-on experience as a Customer Success Manager or in a similar strategic account management role within a B2B SaaS companyProven ability to own and manage a high-value book of business, consistently meeting or exceeding net revenue retention and expansion goalsExcellent presentation, negotiation, and written communication skills, with comfort engaging with senior-level executivesStrong analytical skills with the ability to interpret data (usage, campaign performance, ROI metrics) to build compelling business casesExpertise in working with Customer Success Management platforms (e.g., Salesforce, HubSpot, Marketo) and comfort with reporting and presentation tools (Google Sheets/Docs/Slides)Proven track record of managing and expanding accounts within Marketing and Sales orgs, demonstrating a deep understanding of their unique Ideal Customer Profiles (ICPs), KPIs (e.g., MQL-to-SQL conversion), and campaign lifecyclesBachelor's degree preferred in Business, Marketing, or a related fieldBenefitsComprehensive Medical Plans - we’ve got you covered!Take-What-You-Need Time OffLifestyle Spending AccountVolunteer Time OffBirthday Time OffGenerous parental leave benefits for both birthing and non-birthing parentsAccess to Employee Assistance Programs (EAPs)Company OverviewSendoso helps companies connect and drive revenue with personalized gifts, eGifts, virtual experiences, and more. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://sendoso.com.