[Remote] Customer Success Manager (Customer Relations)

Note: The job is a remote job and is open to candidates in USA. Treering is a company dedicated to delivering exceptional experiences to its customers and employees. They are seeking a dedicated and experienced Customer Success Manager (CSM) to manage customer relations, ensure customer satisfaction, and drive retention and growth. The role involves building strong customer relationships, resolving issues, and collaborating with internal teams to ensure smooth delivery of solutions.ResponsibilitiesBuild and maintain strong relationships with customers, acting as their main point of contact during the contract periodEnsure customer satisfaction by understanding their needs and proactively addressing any concerns or challengesAssist customers in onboarding, product training, and ongoing support to maximize their use of Treering's products and servicesCollaborate with internal teams (e.g., sales, product, and support) to resolve customer issues and provide tailored solutionsMonitor customer health metrics, track feedback, and identify opportunities for improvement or additional servicesCommunicate effectively with customers about product updates, new features, and best practicesProactively manage customer retention and renewal processes, ensuring a smooth transition at the end of the temporary periodDocument and report on customer feedback, challenges, and successes to the leadership teamProficiency with CRM software and customer support toolsSkills2-3 years of experience in Customer Success, Account Management, or a related fieldStrong communication and relationship-building skillsAbility to manage multiple customer accounts and prioritize tasks efficientlyProblem-solving mindset with a proactive approach to addressing customer needsExperience working with software, SaaS, or tech-related companies is a plusExcellent teamwork and collaboration skills with the ability to work cross-functionallyFlexibility and adaptability to work in a fast-paced, evolving environmentProficiency with CRM software and customer support toolsBenefitsFlexible remote work environmentCompany OverviewTreeRing provides services for printing personalized yearbooks that commemorate children’s school experiences. It was founded in 2010, and is headquartered in San Mateo, California, USA, with a workforce of 51-200 employees. Its website is http://www.treering.com.