[Remote] Customer Success Manager (CSM)

Note: The job is a remote job and is open to candidates in USA. SafeBreach is the leader in enterprise-grade exposure validation, providing innovative solutions for cybersecurity. They are seeking a Customer Success Manager (CSM) to build and nurture customer relationships, drive engagement and retention, and act as a trusted advisor to ensure customers realize the value of the SafeBreach platform.ResponsibilitiesBuild and foster relationships with customers while driving engagement, retention and expansions to drive NRR for SafeBreachAct as a trusted advisor to develop success plans aligned to the business objectives and strategic priorities of the customer - Identify measurable goals and timelines to help customers onboard and growServe as a customer advocate with internal stakeholders to ensure needed customer feedback is adequately documented and assessed by internal partiesParticipate in communications within the team to share best practices and learn about new technologies and complementary security applicationsDrive conversations with SMEs and leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issuesTranslate customer product usage data into actionable advice for customersEstablish regular touch-points with assigned customers per the established SLAs to review progress against strategic and technical objectivesProactively identify issues and coordinate with SafeBreach teams to remediate issues as they are identified. Leverage internal tools like Gainsight to archive customer activity and other key data points centrallySkillsAt least 5 years of experience in Customer Success roles (CSM, Account Manager)Expertise in cybersecurity with prior experience working with security vendorsAbility to manage multiple customer accounts simultaneously, prioritize tasks, and meet deadlines to ensure the successful delivery of customer success initiativesEmpathy, patience, and emotional intelligence when interacting with customers, understanding their perspectives, and addressing their concernsExcellent business and written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner for both executive and end-user audiencesTravel required (30%)Knowledge of Offensive security toolsExperience in a startup or early-stage companyExperience with globally distributed teams preferredBenefitsExcellent growth opportunities: Make an impact and advance your careerFully remote work and flexible PTOHighly competitive salary and equity grantsHealth, dental and vision insuranceGenerous Parental leaveMonthly phone and internet stipendLearning & Development stipendCompetitive employee referral bonus programCompany OverviewSafeBreach executes active breach scenarios and performs continuous validation to find holes in an environment before an attacker does. It was founded in 2014, and is headquartered in Sunnyvale, California, USA, with a workforce of 51-200 employees. Its website is http://www.safebreach.com/.