[Remote] Customer Success Manager (CSM)

Note: The job is a remote job and is open to candidates in USA. Tightrope Media Systems is a company that specializes in digital signage solutions, and they are seeking a Customer Success Manager (CSM) to act as a trusted advisor for their customers. The CSM will guide customers through their lifecycle, ensuring they achieve their project objectives and maintain strong relationships with the organization.ResponsibilitiesFacilitate best practice onboarding meetings with new customers based on customer specific goalsEngage and ensure all customers have the resources they need to be successfulDevelop and maintain long-term relationships with stakeholders and end usersLead customer account review meetings to ensure the account is still meeting customer needs and identify expansion opportunitiesEngage with customers strategically during their journey to keep a pulse on customer needsEngage with customers as renewals approach to address any issues prior to renewalQuote renewals and plan changes for direct customersFacilitate and quote expansion opportunitiesSkillsSolid customer communications skillsAbility to develop trusted relationships with various levels of an organizationStrong written and verbal communicationAttention to detailTeam-orientatedFacilitation skillsAdjustable self-starter, willing to tackle challenges head onExperience working in a SaaS environmentSuperb self-focused time management skillsBenefits100% remote workMedicalA 401(k) match and/or other benefits (including various paid time off benefits, such as vacation, sick time, and parental leave)Company OverviewTightrope Media Systems offers award-winning solutions in the Broadcast and Digital Signage markets. It was founded in 1997, and is headquartered in Minneapolis, Minnesota, USA, with a workforce of 11-50 employees. Its website is https://www.trms.com/.