[Remote] Customer Success Manager - Central

Note: The job is a remote job and is open to candidates in USA. Aidoc is revolutionizing clinical decision-making with real-time clinical AI imaging solutions, impacting over 60 million patients annually. The Customer Success Manager will champion customer-centric solutions and outcomes, working closely with various teams to enhance customer value and support their strategic goals.ResponsibilitiesServe as the customer's advocate and the customer’s trusted advisor- You are the bridge between Aidoc and our customers:Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholdersLead discussions with our customers (top physicians in prestige medical centers)Understand each customer’s pain points and their workflow and enhance the value of AI in their departmentsDefine the next steps and work on “making things happen” with our R&D teamsServe as the liaison between our customers and internal teams:Work with the technical team to ensure smooth onboarding of new customersDrive product enhancements and work cross-functionally with internal teams (Product, Data, AI) by representing the customer perspectiveHave a deep understanding of our solutions, their expected performance, and the user interfaceDrive value demonstration of our solution for our customers:Perform data analysis and storytelling using data. Make insights out of the data and present it to our customersInitiate and help execute research initiativesSkillsBSc in science, engineering, or any quantitative field. Preferably MSc4+ years of experience in Customer Success /Customer-Facing analytics / Project Management or similar rolesPrevious experience in a SaaS high-tech/startup company with an agile mentality is an advantageExperience with data analytics is an advantagePrevious work with medical imaging and radiologists is an advantageResearch experience is an advantageExperience in stakeholder management, building relationships and leading customers to success, preferably at executive levelAbility to multitask, problem solve, and work cross-functionally in a dynamic environmentCritical thinker with a good analytical approach and data-driven decision-making processTech-savvy person, who can understand technical concepts and lead discussions with the technical team in a fast-paced, startup environmentExcellent verbal and written communication skills (in English)Ability to work in the Central time zonesAbility to travel up to 25%BenefitsA range of medical, dental and vision benefitsStock options for all full-time employeesFlexible time off to enjoy the autonomy to take time off as needed to rest and recharge without vacation accrual limits, while coordinating with your manager and team to ensure business continuity and project goals are met.A 401(k) plan with company match, life insurance, plus long- and short-term disabilityThe opportunity to directly improve medical care and impact patient outcomesCompany OverviewAidoc develops artificial intelligence software for healthcare imaging and clinical workflows. It was founded in 2016, and is headquartered in Tel Aviv, Tel Aviv, ISR, with a workforce of 201-500 employees. Its website is https://www.aidoc.com.