[Remote] Customer Success Manager - Atlantic Southeast or Southcentral USA

Note: The job is a remote job and is open to candidates in USA. PaceMate® is a pioneering force in cardiac remote monitoring and data management. The Customer Success Manager plays a critical role in onboarding, training, and cultivating relationships with customers, while also maintaining success and addressing challenges related to software and workflow.ResponsibilitiesUnderstanding the alignment of strategic, financial, and operational goals within the geographyDevelop and drive area objectives, plans and budget to align with corporate plans; establish criteria to monitor area’s progress and measure of successCollaborate with the area sales managers to implement the commercial strategy that drives market adoptionDevelop Clinical and Executive Champions at all new customer sitesDevelop and execute a resources alignment / deployment for a successful customer launch and customer maintenanceOrganize and manage the onboarding process and maintain an accurate forecastWork closely with PaceMate™ business and product development team to bring customer feedback back into the company for new system developmentsSkillsMinimum 5 years of experience within medical device sales and clinical servicesExperience working in a fast-growing company that is building a marketExperience within the CV, Healthcare IT or capital equipment markets requiredEstablished background in the Cardiology/EP space with current relationships in Cardiology/EPStrong organizational skills managing complex processesTechnical skills. Experience in education/training Cardiology staff and physiciansLeadership and influencing skills. Proven ability to motivate peopleBachelor's degree or equivalent experience requiredMust be willing to travel greater than 50%Proven ability to work remotely and autonomouslyAvailable to assist coworkers with active onboarding projects when neededMust legally be eligible to work in the United StatesGeographic restriction: Must reside and work exclusively within the contiguous United StatesMust be able to exchange accurate information, with the ability to effectively utilize voice over internet protocol; and repetitive motions using fingers and forearms in data entryHome office setup: Maintain a dedicated, separate office or room at home to ensure privacy and professional working conditionsConnectivity: Maintain a reliable, high-speed internet connection at your residenceRequires overnight travelBenefitsOn top of a Robust Benefit PackageCompany OverviewPaceMate is the market-leading, tech-enabled cardiac device monitoring platform serving integrated delivery networks and academic health systems nationwide. It was founded in 2015, and is headquartered in Bradenton, Florida, USA, with a workforce of 201-500 employees. Its website is https://www.pacemate.com/.