[Remote] Customer Success Manager- Ad Tech Experience Required!

Note: The job is a remote job and is open to candidates in USA. Freestar is a company that engineers cutting-edge monetization solutions for websites and apps. They are seeking a Customer Success Manager to act as a primary technical advisor and strategic partner to publishers, focusing on the long-term technical health and optimization of clients' ad accounts.ResponsibilitiesOwn your publisher relationships end-to-end, beginning at onboarding through long-term growth and retention, acting as the single accountable lead for the account’s successServe as the primary technical point of contact and strategic advisor for a portfolio of premium and enterprise-level publisher accountsProactively monitor and analyze publisher ad performance, identifying and implementing technical optimizations to drive revenue growthIndependently perform high-level analysis to determine the root cause of technical issues affecting ad delivery and performancePartner with the Support and Yield teams as necessary for escalationsLiaise daily with internal teams, including Support, Yield, Audience Strategy, Business Development, and Product, to escalate complex issues and advocate for publishers’ needsAct as an expert on Freestar’s product suite and the broader programmatic ecosystem, providing technical guidance and best practices to clientsEducate publishers on new technologies and product features, and assist in upselling technical solutions that align with their business goalsMaintain a deep understanding of each publisher's technical nuances, business KPIs, and long-term goalsDevelop and maintain strong relationships with our publishers’ technical teams, building trust through expert consultation and rapid issue resolutionSkills3-5 years of success in a Technical Account Management, Customer Success, or Ad Ops role within the Ad Tech ecosystemAdvanced, hands-on knowledge of Google Ad Manager and Google AnalyticsDeep understanding of the programmatic advertising ecosystem, including header bidding (Prebid.js), wrapper solutions, and ad serving principlesFamiliarity with web technologies, including HTML, CSS, and JavaScript, and experience using browser developer tools for high-level debugging and issue identificationExperience with CRM, project management, and support tools (e.g., HubSpot, Jira, Zendesk, Trello)Advanced Excel skills (Pivot Tables, VLOOKUPs, etc.) and experience interpreting complex performance dashboardsExcellent verbal and written communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiencesExceptional problem-solving and analytical skills, with the ability to navigate nuanced technical challenges under pressureStrong work ethic and a drive to see technical projects through to completionCollaborative and proactive team player with a proven ability to take initiative and provide strategic support to cross-functional partnersAbility to thrive in a fast-paced, competitive environment, managing multiple priorities across various publisher accountsConfidence and expertise to lead technical calls with clients and internal stakeholdersA passion for technology and a desire to stay on the cutting edge of the AdTech industryBenefitsFull-Time, Salaried PositionFully remote company with collaborative asynchronous teamworkMentorship, continuing education, and professional development opportunitiesThe opportunity to drive success alongside some of the top publishers in the worldCompany OverviewFreestar helps publishers, e-commerce sites, and app developers maximize ad revenue. It was founded in 2016, and is headquartered in Phoenix, Arizona, USA, with a workforce of 201-500 employees. Its website is https://freestar.com.