[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Tractian is a recognized innovator in industrial technology, and they are seeking a Customer Success Manager to manage customer projects within the manufacturing maintenance sector. The role focuses on ensuring customer satisfaction and driving operational excellence to enhance reliability programs.ResponsibilitiesSupport customers in all matters related to the usage of TRACTIAN's services, such as CBM (Condition Based Maintenance) projects as well as CMMS (Computerized Maintenance Management Systems) initiativesGuarantee optimal customer satisfaction and ROI by managing both internal and external resourcesDrive customer accounts growth by delivering successful ROI and relationship buildingSuccessfully implement new projects by visiting customers during kick-off periods, as well as providing training to all stakeholders of the projectsSkillsBusiness-driven mindset and customer facing experienceMore than 5 year of experience within manufacturing environments, with a proven track record of driving operational excellence within the industryExperience in management of projects and small teamsExcellent communication and interpersonal skills, capable of collaborating effectively with various stakeholdersStrong analytical and problem-solving skills, with a focus on continuous improvementBachelor's degree in Engineering or a related fieldAbility to deliver under tight schedules and willingness to travel up to 25% of the time in North AmericaValid driver's license with a good standing recordMaintenance specific experience with usage of CBM and CMMS toolsExperience in implementing Lean Manufacturing or Six Sigma methodologiesEducation RequirementsBachelor’s degree in Engineering or a related fieldBenefitsPremium Medical, Dental, and Vision CoveragePaid Time Off (PTO): 15 Days401(k) Retirement PlanLanguage Learning OpportunitiesGympass MembershipSports IncentiveLong-Term BenefitCompany OverviewTractian is a machine intelligence company that provides condition monitoring and asset performance management for industrial operations. It was founded in 2019, and is headquartered in Atlanta, Georgia, USA, with a workforce of 501-1000 employees. Its website is https://tractian.com.