[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Cut+Dry is revolutionizing the foodservice distribution industry by transforming how distributors operate and sell. The Customer Success Manager plays a crucial role in guiding distributors through this transformation, ensuring they effectively adopt the platform and achieve meaningful results.ResponsibilitiesOwn the executive relationship at each distributor in your portfolio, from onboarding through long-term growthBuild and run structured rollout plans that turn signed contracts into daily ordering behavior across the distributor's customer baseAct as a strategic advisor to distributor leadership, recommending features that fit their business and redirecting requests that would waste development time without improving their resultsWork closely with our technical implementation team while staying focused on business outcomes, not technical detailsDesign phased launch plans with distributor leadership, prioritizing the customer segments with the highest adoption potential firstTrack usage metrics weekly and catch early warning signs of disengagement before they become retention problemsIdentify platform capabilities that customers are not using and drive awareness and adoption of new featuresSkillsFoodservice distribution experience. You need to understand how sales reps work, how distributor operations run, how different customer segments behave differently, and how pricing and ordering systems connect. Without this, the advisory role does not workExecutive presence. You will be in rooms with C-level executives at major distributors, pushing back respectfully and walking out with commitmentConsultative mindset. You are changing behavior at organizations that have operated the same way for decades. That takes patience, strategic thinking, and the confidence to say 'that is not in your best interest right now.'Technical fluency (not expertise). You do not need to write code, but you need to understand enough about integrations, platform capabilities, and system trade-offs to have credible conversations without deferring to engineering every timeTrack record driving adoption or change management at enterprise B2B accounts with measurable outcomesComfort with ambiguity. Processes are being built. You will help define how this role worksFamiliarity with ERP environments common in foodservice (Dynamics, AS/400, etc.)Experience in SaaS, digital transformation, or product-led growth where platform stability and standardization matteredBackground in customer success, consulting, or revenue operations at a B2B technology companyBenefitsCompetitive compensation, including performance-based bonusesRemote role (US)Stock optionsMedical, dental, and vision coverageUnlimited PTOResults-driven culture that values ownership, impact, and balanceCompany OverviewCut+Dry provides online ordering, product discovery, delivery tracking, and payment services. It was founded in 2019, and is headquartered in Palo Alto, California, USA, with a workforce of 51-200 employees. Its website is https://www.cutanddry.com/.