[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Surglogs is an award-winning software solution digitizing and streamlining regulatory compliance for ambulatory surgery centers and healthcare facilities across the US. They are looking for a Customer Success Manager to develop and maintain long-term business relationships with clients, ensuring they receive value from Surglogs' software through onboarding, training, and support.ResponsibilitiesOnboard and train new customers on the software by developing and delivering on unique success plansEducate and train clients on new features, software updates and best practicesUncover upsell & expansion opportunitiesEnsure customers renew their annual subscriptionCustomize software to promote better utilizationAdhere to company mission/vision/policiesProvide reports to management regarding current client developmentIdentify and communicate potential improvements to softwareSkills3+ years of applicable experience in customer success, support, sales or account managementHave a positive attitude and strong work ethicBe able to work independently and on a teamExcellent written & verbal communication skillsAdaptable to new features and releases in softwareStrong technical, product, and process-oriented thinking skillsMasterful rapport building with clients in establishing strong long-lasting relationshipsExcellent organizational skills and attention to detailMust be able to pass a background checkSaaS experience preferredBachelor's degree preferredCompany OverviewSurglogs is a software development company that streamlines and automates administration of logbooks, and drills in healthcare facilities. It was founded in 2015, and is headquartered in San Diego, California, USA, with a workforce of 11-50 employees. Its website is https://www.surglogs.com/.