[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Talent Hackers is a fast-paced digital marketing agency seeking a dynamic Customer Success Manager. The role involves managing client relationships, ensuring project success, and driving client satisfaction through effective communication and project management.ResponsibilitiesServe as the primary point of contact for assigned clients, managing day-to-day communication and relationship buildingCoordinate with internal teams to ensure timely delivery of projects and deliverablesMaintain accurate and detailed documentation of client communications and account activities in ClickUpIdentify opportunities for account growth and additional servicesPrepare and submit comprehensive weekly status reports for all assigned clients to the CEOProactively address client concerns and maintain high satisfaction levelsSkills1-3 years of experience as an CSMStrong English communication skills (both written and verbal) are essentialProven track record of managing multiple clients and projects simultaneouslyStrong organizational and time management skillsAbility to learn quickly and adapt to new situationsSelf-motivated with a proactive approach to problem-solvingAbility to work full-time ESTExperience with project management tools like ClickUpExperience with Shopify platform and e-commerce clientsPrevious experience in a fast-paced agency environmentUnderstanding of digital marketing services is a plusCompany OverviewScale your operations effectively with our network of skilled international remote talent. It was founded in 2024, and is headquartered in Saddle River, New Jersey, US, with a workforce of 11-50 employees. Its website is https://trytalenthackers.com.