[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. NuvemRx is a company that helps community health providers simplify pharmacy operations through scalable solutions. They are seeking a Customer Success Manager to manage customer relationships, ensure value delivery, and identify growth opportunities within the customer portfolio.ResponsibilitiesOwn a portfolio of customers and ensure delivery of measurable outcomes aligned to each client’s goalsDeliver quarterly customer outcome scorecards that clearly articulate performance, insights, and value realizedDevelop and maintain Customer Success Plans that align customer objectives with Nuvem’s solutions and strategic directionLead Quarterly Business Reviews (QBRs) focused on outcomes, insights, risks, and forward-looking opportunitiesMonitor customer health indicators, engagement trends, and sentiment to proactively identify riskExecute defined retention and save playbooks for at-risk accounts in partnership with Customer Success leadershipEnsure customers are positioned for predictable, on-time renewals through early value articulation and proactive engagementMaintain consistent executive-level engagement with customers to reinforce partnership and confidenceIdentify and pursue upsell and expansion opportunities within existing accounts, aligned to customer needs and value realizationPartner with Sales to support expansion execution and ensure continuity across renewals and growth motionsBuild and maintain a qualified pipeline of expansion opportunities within the assigned portfolioClearly articulate the value of additional solutions, services, or capabilities to support customer growthMaintain accurate and up-to-date customer records, success plans, health indicators, and opportunity tracking within Salesforce and Customer Success toolsFollow defined engagement cadences and success frameworks based on customer tier and segmentationSupport company initiatives such as Polaris and renewal programs through disciplined customer engagement and value storytellingContribute feedback and insights to Customer Success leadership to improve frameworks, scorecards, and customer programsSkillsGrowth company DNA as described aboveHighly organized, proactive, and comfortable managing multiple prioritiesA track record of consistently delivering results against quarterly and annual goalsExcellent written and verbal communication skills, with the ability to clearly understand and explain complex concepts in a simple and concise manner in executive-level discussionsProven ability to manage complex customer relationships and drive retention and growthStrong analytical and consultative skills with the ability to translate data into customer value narrativesBachelor's degree or higher from a selective college or university, or similarly developmental and distinguished life experienceThe ability to successfully work on a remote-based team with a willingness to travel up to 15-20% of the timeExperience with CRM tools such as SalesforceFamiliarity with healthcare, pharmacy, PBM, or 340B environmentsExperience working within tiered customer engagement or segmentation modelsBackground in growth-oriented customer roles with upsell or expansion responsibilityBenefitsCompetitive salary commensurate with experience.Flexible work arrangements and a remote-first work environment (for select positions)Recurring company gatherings throughout the year to promote connection and collaborationUnlimited Paid Time OffPaid holidaysPaid family and medical leave, including paid parental leaveFully covered medical, dental and vision benefits for employeesCompany sponsored 401(k) with a matchLife and long-term disability coverageEmployee assistance programCompany OverviewNuvemRx is a pharmacy services company dedicated to serving community health providers. It was founded in 2014, and is headquartered in Sharon Hill, Pennsylvania, USA, with a workforce of 201-500 employees. Its website is https://www.nuvemrx.com.