[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Claritas Rx is a venture-backed digital health startup focused on improving the patient experience with specialty biopharmaceutical products. They are seeking a Customer Success Manager to build strong relationships with customers, ensure value realization, and drive adoption of their solutions, while advocating for customer priorities internally.ResponsibilitiesServe as the primary point of customer accountability, responsible for driving overall success, value realization, and long-term partnership growthBuild and maintain strong relationships with key customer stakeholders, including executive sponsors, business leaders, and operational teamsHelp your customers achieve their business goals and outcomes by:Partnering with Implementation and Delivery teams to align on objectives, success criteria, and expectations during onboarding, ensuring a smooth transition to steady-stateLeading the ongoing customer partnership post-launch, guiding priorities, monitoring account health, and escalating risks or strategic issues as appropriateAdvocating for customer priorities internally, ensuring the right teams are engaged and informed, and providing visibility into key requests, risks, and dependenciesDriving adoption of Claritas Rx solutions, providing guidance on new features, and identifying opportunities to leverage data and insights for business impactLeading customer-facing meetings (e.g., status updates, partnership reviews, and business reviews), setting agendas, aligning stakeholders, and ensuring clear follow-up on action itemsPartnering with Product to provide customer-driven input on roadmap planning, feature prioritization, and scalable solutions across accountsActing as a subject matter expert on commercial data to support strategic recommendations and decision-makingThe CSM will be required to travel to customer sites, industry events, or company offices (up to 25% quarterly) depending on business prioritiesSkillsDeep knowledge of biopharmaceutical marketing, managed markets, or distribution channelsStrong analytical and problem-solving skills, with a creative and data-driven approachExceptional attention to detail and clear, concise written and verbal communicationAdvanced quantitative analysis skills and expert-level proficiency with Microsoft ExcelProven ability to build and maintain strategic customer relationships and manage client-focused projectsDemonstrated capabilities in: Problem-solving and resolution, Project coordination and organizational skills, Expectation-setting and alignment of priorities, Active listening and understanding customer needs, Solution knowledge and the ability to apply insights to business challenges, Empathy and relationship-building, Tenacity and persistence to drive outcomes ('grit')5+ years of experience in a healthcare consulting, commercial, or client-facing roleFamiliarity with healthcare data sources (transactional, clinical, behavioral); direct experience with Hub or Specialty Pharmacy data strongly preferredExperience in a commercial capacity within a pharma/biotech manufacturer or health tech startupMBA or other relevant graduate-level degree (including public health, engineering, operations, IT, or statistics)BenefitsBenefits packageCompany OverviewClaritas Rx is a data integration and analytics company for pharmaceutical manufacturers. It was founded in 2011, and is headquartered in South San Francisco, California, USA, with a workforce of 51-200 employees. Its website is https://www.claritasrx.com/.Company H1B SponsorshipClaritas Rx has a track record of offering H1B sponsorships, with 2 in 2026, 7 in 2025, 2 in 2024, 3 in 2022, 5 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.