[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Routeware, Inc. is the industry leader in software and data analysis for waste and recycling programs. The Customer Success Manager will help municipalities and haulers leverage digital communication and fleet management software, ensuring customer success and renewal of their subscriptions.ResponsibilitiesTake ownership of ~100 customers assigned to you and are ultimately responsible for their success, and therefore renewalUnderstand your customers’ needs, capabilities, and waste management strategy, to help them achieve their goalsConsult with customers on best practices throughout their journey with Routeware. Recommend promotion tactics, training, and feature utilization to ensure they get the most out of their solutionsSet benchmarks and customer expectations based on real customer dataBe equipped with a library of resources, success stories, KPIs, and coachingAnalyze data and usage to make additional product and/or waste program recommendationsMotivate customers to implement your recommendations, by leveraging other customer storiesProvide value to both customers and end-users with modern waste management solutionsWithin Routeware, you will be the voice of the customer, working closely with Sales, Customer Support, Field Reps, and our Product team helping to steer future productsYou will be successful in this role if you can do a variety of work, like motivating customers to progress along a journey, setting goals and benchmarks, identifying ways to prove value, and sparking opportunities for growthUltimately, you’ll be working to ensure municipalities and haulers use their Routeware products to their fullest potential to make educated decisions on waste program improvementsSkillsSeveral years of experience in Customer Success or in the waste management sector (municipal or private)Great communication skills (written, verbal, instructional)Relationship building skillsKeen project management skillsStrong multi-tasking skillsConfidence to be a trusted advisorAbility to interpret metrics and make recommendations for improvementA desire for others to succeedExperience in a SaaS industryPrior Customer Success experienceKnowledge of waste management industry practices (collection systems, diversion programs, etc.)BenefitsComprehensive benefits (medical with HSA option, vision, dental, and life insurance)Paid parental leaveMedical and Dependent FSA401K matchUnlimited PTO1 Volunteer daySummer Friday'sCompany OverviewRouteware helps mid-large private and municipal haulers and cities relieve operational and cost pressures and overcome environmental challenges. It was founded in 1999, and is headquartered in Austin, Texas, USA, with a workforce of 201-500 employees. Its website is https://www.routeware.com.