[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. WellHive is a company focused on enhancing customer engagement through its platform. They are seeking a Customer Success Manager who will be responsible for managing customer accounts, driving platform adoption, and ensuring customers achieve value from their partnership with WellHive.ResponsibilitiesManage a portfolio of customer accounts, owning adoption outcomes and customer health across each oneBuild and maintain relationships with key stakeholders including site leadership, schedulers, and program leadsDrive platform adoption by working with end users to integrate WellHive into their daily workflowsMonitor account health, identify risks early, and lead intervention efforts when issues arisePartner with internal teams to address customer needs and surface insights from the fieldCommunicate progress and trajectory to customers and internal stakeholders through structured reportingServe as a platform expert for customers, helping them get the most value from WellHiveSkills3+ years in Customer Success, Account Management, or a comparable customer-facing role at a software or technology companyTrack record of driving measurable customer outcomesStrong relationship-building and stakeholder management skillsComfort working with data and translating it into customer-facing insightsExcellent written and verbal communication skillsAbility to work in complex, multi-stakeholder environmentsExperience with the Department of Veterans Affairs, VA Community Care, or other federal healthcare programsBackground in healthcare scheduling, referral coordination, or community careExperience driving adoption of a software platform with multiple user typesExperience in utilizing different software applications/CRMs to manage and monitor customer interactionsCompany OverviewWellHive provides software for veterans' health management which offers scheduling, monitoring, status claim, enrollment, eligibility. It was founded in 2017, and is headquartered in Melbourne, Florida, USA, with a workforce of 11-50 employees. Its website is https://www.wellhive.com/.