[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Humata Health Inc. is seeking a dynamic and results-driven Customer Success Manager (CSM) to join our team. As a CSM, you will play a pivotal role in ensuring the success and satisfaction of our provider customers by serving as their trusted advisor and advocate, driving adoption, retention, and overall satisfaction while promoting long-term partnerships.ResponsibilitiesOwn and nurture relationships with assigned customers to ensure seamless onboarding, implementation, and ongoing supportAct as the primary point of contact and advocate for customers, proactively addressing their needs and concernsEstablish a trusted advisor relationship with customers to drive the adoption of Humata Health’s solutionsDevelop and execute success plans tailored to customers' strategic goals and operational workflowsProvide insights on industry best practices and leverage analytics to demonstrate value and ROIBalance high-level strategic planning and manage day-to-day tactical execution and problem-solvingOversee the customer lifecycle, ensuring smooth transitions from implementation to day-to-day operationsCollaborate with internal teams, including Growth, Product Development, and SME’s, to align solutions with customer needsTrack and analyze key metrics related to Humata’s performance and to inform proactive strategiesServe as the voice of the customer, driving cross-functional initiatives to improve user experience and product performanceFacilitate customer feedback sessions and ensure actionable insights are integrated into product and service improvementsDrive customer retention and renewals by consistently demonstrating valueIdentify opportunities for scope expansion or additional solutions based on customer needsDeliver tailored reports and presentations that highlight customer outcomes, including cost savings, performance metrics, and progress toward goalsPrepare for and lead formal presentations to discuss account health and future plansSkillsBachelor's degree in Business, Economics, Healthcare Administration, or a related field5+ years of experience in a customer success or consulting role, preferably in healthcare or technologyExperience working in small teams where both strategic thinking and tactical execution are required dailyProven ability to build and maintain relationships with stakeholders at all levels, including executives and operational teamsExceptional communication and presentation skills, with a talent for tailoring messaging to diverse audiencesProficient in PowerBI and data analyticsStrong analytical mindset with experience in tracking and interpreting key performance indicators (KPIs)Demonstrate ability to work effectively in small team environments and early-stage companiesFamiliarity with healthcare operations, prior authorization, or revenue cycle workflow optimizationWillingness to travel as required (up to 30%)BenefitsEquity through our Employee Stock Option PlanBonus-eligible rolesFull benefits package including unlimited PTO and 401k program with employer matchRemote Flexibility: Enjoy working remotely while being part of a collaborative team, with access to our new office in Winter Park, FLGrowth Opportunities: Advance your career in a fast-paced, high-impact environment with ample professional developmentInclusive Culture: Join a diverse workplace where your ideas and contributions are valuedCompany OverviewHumata Health is an AI-enabled deep clinical integration that creates prior authorizations for payers and providers using AI and automation. It was founded in 2023, and is headquartered in Winter Park, Florida, USA, with a workforce of 51-200 employees. Its website is https://www.humatahealth.com.