[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Screenverse is the world's largest and most diverse digital screen network, optimizing the monetization of digital screens through top-tier technology and exceptional talent. They are seeking a seasoned Customer Success Manager to manage agency/client relationships, oversee campaign execution, and deliver strategic recommendations that drive client value.ResponsibilitiesOwn day-to-day management of agency/client relationships, including communication and partner enablementOversee campaign execution and deal and campaign setup across platforms, ensuring accuracy and timely deliveryMonitor performance and provide clear, actionable reporting insightsTroubleshoot and resolve technical and operational issues efficientlyProactively identify and escalate risks, blockers, or discrepanciesIdentify and execute upsell opportunities while delivering strategic recommendations that drive client valueSkills3-5 years of experience in ad tech, programmatic, or mediaProven ability to manage agency relationships and campaign executionExperience working with agencies and clients directlyTrack record of meeting performance goals or driving revenue growthExperience working with DSPs, SSPs, or similar platformsStrong partner communication and relationship managementAbility to manage multiple campaigns and priorities simultaneouslyProblem-solving mindset with ability to troubleshoot issues quicklyData-driven thinking with ability to translate insights into actionAttention to detail in execution and reportingProficiency in Excel, Salesforce, and SlackExperience with DSPs/SSPs (e.g., Vistar, Place Exchange, Hivestack, The Trade Desk, ect.)Familiarity with reporting and analytics tools (e.g., QuickSight or similar)Understanding of programmatic workflows (deal setup, PMP/OE, targeting, pacing)BenefitsOffers EquityOffers Bonus$10,000 annual bonusThis role is fully remote within the US.Company OverviewOne of the largest networks of digital screens in the physical world. It was founded in 2020, and is headquartered in Cranford, New Jersey, USA, with a workforce of 11-50 employees. Its website is https://screenversemedia.com/#close.