[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Prologue is partnering with an early-stage EdTech startup that is revolutionizing the way mission-driven organizations leverage technology. They are looking for a Customer Success Manager to drive renewals and expansion across their top 30-40 Enterprise Accounts, making a direct impact on higher education organizations through innovative solutions.ResponsibilitiesOwn and manage relationships with the top 30-40 Enterprise Accounts, ensuring high retention and satisfactionDevelop and execute strategic account plans to drive renewals readiness, onboarding/implementationAct as a trusted advisor to higher education clients, understanding their goals and helping them maximize platform valueCollaborate cross-functionally with Sales, Product, and Support teams to advocate for customer needs and enhance the customer journeySkills4+ years of Customer Success, Account Management, or related experience, preferably in B2B EdTech SaaSMust be okay with working PST hours/timezoneProven track record of driving renewals and expansion with Enterprise-level accountsStrong relationship-building skills with the ability to engage executive stakeholdersExperience working in a fast-paced, early-stage startup environment is a plusBenefitsRemote-friendly work environment with flexible scheduling.Comprehensive health, dental, and vision insurance.Career growth opportunities in a rapidly scaling company serving the nonprofit sector.Company OverviewEvery step of the growth process has a story to be told. It was founded in 2023, and is headquartered in United States, US, with a workforce of 2-10 employees. Its website is http://www.prologuerecruit.org.