[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Kyriba is a global fintech leader empowering CFOs and finance teams with cloud-based treasury, payments, risk management and working capital solutions. They are seeking a Customer Success Manager to engage with US customers, drive value realization, and ensure successful business outcomes through the effective use of Kyriba's solutions.ResponsibilitiesEngage with Kyriba's US customers to drive and accelerate their value realization and ensure business outcomes are met through consumption of their purchased solutions and success service entitlements — achieving mutual success across the customer lifecycleManage a broad portfolio of customers across the United States, delivering consistent, high-quality engagement across all accountsProactively engage customers to ensure they adopt full product functionality and realize maximum value from Kyriba — anticipating needs before customers raise themFacilitate regular customer meetings, including executive touchpoints, that measure progress and business impactTake a strong outcome-focused approach, driving value delivery in support of profitable growth and retention goalsEstablish success and engagement metrics, annual goals, and key objectives with each customer; leverage data and tools to track and deliver against themForecast risk of revenue loss in your account base by anticipating and proactively planning for customer needsDevelop and document account strategies in Customer Engagement Plans; deliver success through value and insight that is relevant and unique to each customerIdentify expansion opportunities to grow Kyriba's footprint through additional services and capabilitiesEstablish, maintain, and grow broad and deep relationships within each customer account, driving a successful customer lifecycle management strategyFacilitate Customer Advisory Councils and support executive-level board member relationshipsPrioritize multiple competing priorities and stakeholders with urgency, independence, and sound judgment — without needing to be directed at every stepProactively collaborate with cross-functional teams to achieve successful customer outcomes, self-directing work across product, implementation, and commercial teams as neededSkillsExperience in Customer Success / Engagement, Account Management, or SalesStrong knowledge of SaaS models and value-based engagementStrong business and financial acumen; treasury domain expertise is a plusTrack record of driving client adoption, retention, and growthStrong relationship-building, communication, and stakeholder management skillsProblem-solving, negotiation, and organizational abilitiesHigh degree of accountability and a 'can-do' attitude — you own your outcomesDemonstrated ability to operate autonomously in ambiguous or fast-moving environments; you find the path forward without waiting to be handed oneSelf-starter with an entrepreneurial mindset — you identify what needs to be done, take initiative, and see it throughCustomer empathy paired with a bias for action: you listen deeply, then move decisivelyExperience facilitating executive-level meetings and advisory boards is a plusBenefitsVariable compensation (eg. performance bonus or commission-based plan)Long-term incentiveComprehensive range of health, welfare and wellbeing benefits designed to support both your professional and personal lifeCompany OverviewThe world's most comprehensive Liquidity Performance Platform. Trusted by 4,000+ organizations across 170 countries. It was founded in 2000, and is headquartered in San Diego, California, USA, with a workforce of 501-1000 employees. Its website is http://www.kyriba.com.