[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. PerformYard is a fast-growing SaaS company focused on changing the performance management landscape. They are seeking a Customer Success Manager to build long-lasting relationships with customers, support product adoption, and ensure successful utilization of their software product.ResponsibilitiesCreate long lasting satisfaction for professionals at all points of their customer lifecycle in order to retain their business and grow revenueEstablish a trusted advisor relationship with each customer through the onboarding and training process to drive the value of our products long termRespond to phone calls and emails to support adoption, usage and expansion within the customer baseMeet or exceed aggressive responsiveness and quality goalsBe the voice and advocate of our customer - work with leadership and product teams to identify process improvements or product requirements to help resolve any customer facing issues, test any new product ideations and improve satisfactionUtilize Salesforce and additional internal tools in order to create the best possible business and service level outcomes for our customersProactively influence team culture by actively participating in team and company activities and opportunities for feedbackSkillsBachelor's DegreeCustomer Success Manager should have a minimum of 2+ years of Customer Success, Account Management, Account Support or related experience, preferably in softwareDetailed and action oriented, with ability to manage multiple requests, respond quickly and with high quality, and problem solve on the flyEnthusiastic and proactive self-starter with ability to communicateEmpathy for customer experience, and a desire to make customers successfulUnderstanding or previous use of CRM, Customer Success or Help software toolsExcited to operate in a fast paced start-up environmentA desire to do and achieve brilliant things!Authentically curious, you love learning and improving yourselfIntegrity is fundamentally important to youYou want to make a real differenceYou are naturally entrepreneurial and Street smartBenefitsMedical, dental, and vision health insurance benefits w/ HSA planDisability insurance401k planGenerous PTOPaid holidaysOther benefitsCompany OverviewPerformYard is an HR performance software that focuses on performance management and employee feedback. It was founded in 2013, and is headquartered in Arlington, Virginia, USA, with a workforce of 51-200 employees. Its website is https://performyard.com.