[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Threshold 360 has spent a decade building the world's largest platform for immersive 360° content. They are seeking a Customer Success Manager to own and grow customer relationships, define the customer success function, and drive retention and expansion revenue.ResponsibilitiesGross renewal rate and expansion revenue — you'll own these targetsA proactive renewal cadence: structured 12-month touchpoints that add value and drive retention before it's ever at riskCustomer onboarding, platform adoption, and ongoing training across your book of accountsUpsell and upgrade conversations — identifying opportunities and closing them in partnership with BDProduct demos for existing accounts exploring new capabilitiesDirect input to the product roadmap — you'll represent the customer perspective to the team, not just log ticketsCS infrastructure: define the processes, playbooks, and tools that will take us to the next levelSkills2–5 years in SaaS customer success or account management with a demonstrable retention and renewal track recordYou've owned a renewal or expansion number - not just contributed to team goalsA trusted advisor to your accounts - you build relationships with operators, not just inboxesClear, confident communicator - comfortable presenting to hotel GMs, DMO directors, and venue operatorsAble to design new strategies for clients to maximize the value of Threshold360 content and solve their most pressing challengesYou operate best in an early-stage environment where structure is still being builtTechnically curious with the ability to learn and clearly explain a visual, fast-evolving productBackground in hospitality, tourism, entertainment, or an adjacent vertical is a strong plusBenefitsCompetitive base salary + performance bonus planStock options / equity participationRemote-friendly with HQ access in Tampa, FLFlexible PTO and sick timeHealth and dental coveragePath for continued professional growth and leadershipCompany OverviewThreshold 360 is a platform for 360° virtual tour creation and delivery. It was founded in 2015, and is headquartered in Tampa, Florida, USA, with a workforce of 11-50 employees. Its website is http://www.threshold360.com/.