[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Yochana is seeking a Customer Success Manager for UiPath to ensure customers achieve maximum value from their automation investments. The role involves driving customer engagement, value realization, and retention by aligning UiPath capabilities with customer business goals.ResponsibilitiesAct as the primary point of contact for assigned UiPath customers post-implementationBuild trusted relationships with business, IT, and automation stakeholdersDrive customer onboarding, adoption, and long-term successConduct regular business reviews (QBRs)Define and track customer success plans, KPIs, and ROIIdentify opportunities to expand automation use casesPromote best practices for UiPath governance and scalabilityProactively identify risks and drive mitigation plansAct as a customer advocate coordinating with internal teamsSupport renewals, upsell, and cross-sell opportunitiesIdentify expansion opportunities within customer accountsGuide customers on Automation CoE setup and maturityEducate customers on UiPath roadmap and best practicesSkillsExperience in Customer Success, Account Management, or Program ManagementFunctional or hands-on understanding of UiPath RPA platform & UiPath ProductsExperience working with enterprise customersStrong communication and stakeholder management skillsBachelor's degree in Engineering, Computer Science, Management, or related fieldUiPath certifications (Business Analyst, Advanced Developer, Solution Architect)Exposure to RPA, Intelligent Automation, AI/ML, Process MiningExperience with ERP systems such as SAP or OracleMBA or automation-related certificationsCompany OverviewYochana IT Solutions | Founded in Michigan, 2009 Headquartered at 23000 Commerce Drive, Farmington Hills, MI 48335. It was founded in 2009, and is headquartered in Farmington Hills, Michigan, USA, with a workforce of 201-500 employees. Its website is http://yochana.com/.