[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Candela Medical is seeking a Customer Success Manager to drive customer lifetime value through managing contract renewals and increasing consumable utilization. This role focuses on proactive outreach, relationship building, and providing solution-based customer support to achieve sales quotas and ensure customer satisfaction.ResponsibilitiesAchieve quarterly quotas aligned with sales objectives, including consumables, utilization, and service contract conversions (driving to corporate goals of 50%+ warranty-to-contract, 75%+ contract-to-contract, and 70%+ billable-to-contract)Drive strong customer lifetime value through proactive engagement, renewals, and expanded account utilizationCall customers with expired or expiring contracts to renew and close gaps in the pipelineMonitor and re-engage out-of-contract customers who have become unresponsiveAssist in closing Time & Material (T&M) jobs and convert T&M customers into contract customersWork with Marketing to create targeted campaigns for customers with expiring warranties or contractsAchieve quarterly consumables quotas through proactive outbound callingCall current accounts to discuss consumable promotions, reorder needs, and utilization optimizationMonitor and re-engage customers who have become inactive in consumable purchasingIdentify key buying influencers and decision makers within existing accounts to drive growthCreate, establish, and maintain strong customer relationships throughout the sales, contract, and post-sale processesProvide post-sale customer support with a solution-based approachManage customer triage, accounts need, and escalations with a sales-solution mindsetRespond to customer issues or questions in a timely, professional, and value-driven mannerDocument all customer interactions and activities in SalesforceManage data for all new and existing customers, ensuring:All communications are loggedInformation is accurateRequired documents are attachedSet and execute daily tasks and follow-ups using CRM workflows and best practicesParticipate in ad-hoc projects aimed at improving customer lifecycle performance, account growth, or operational efficiencySkills3 yrs. Inside Sales, Service Contract/Corporate Account Sales experienceBusiness development experienceExceptional customer service, interpersonal and oral communication skillsOriented to self-management and interfacing with all daily contacts from a remote positionExperience with CRM systems such as Salesforce.com is a plus2-yr/4-yr college degree in business or equivalent experienceComputer skills: Microsoft Windows (Excel, Word and Outlook)Demonstrated ability to meet and/or exceed determined sales and activity quotasCompany OverviewCandela’s brand values of Science, Results, and Trust guide its commitment to safety, efficacy, reliability and strengthening the longstanding partnerships of trust established with physicians, their practices and the patients they treat. It was founded in 1970, and is headquartered in Marlborough, MA, US, with a workforce of 501-1000 employees. Its website is http://www.candelamedical.com.