[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Suite Studios is seeking an experienced and collaborative Customer Success Manager to drive adoption, retention, and long-term value for their customers. In this role, you will guide customers from onboarding to ongoing optimization, ensuring they achieve meaningful outcomes while collaborating with various teams to enhance the customer experience.ResponsibilitiesLead onboarding for new customers, providing clear guidance and training to set them up for immediate and sustained success using our platform and servicesDrive retention and growth by proactively identifying upsell, cross-sell, and renewal opportunities that align with customer goals. (And also own the contracting process for those opportunities.)Monitor customer health through usage data, engagement patterns, and feedback—taking action to mitigate risk and ensure customers achieve measurable outcomesChampion the customer voice, gathering insights and feedback to inform product improvements and collaborating with product, engineering, sales, and marketing to enhance the customer journeyPartner cross-functionally to ensure a seamless customer experience, working hand-in-hand with sales, marketing, and operations teams to address customer challenges and unlock valueSkills10+ years of experience in a customer success or full lifecycle account management within the media & entertainment industry or a technical environmentDemonstrated ability to develop and maintain strong, long-term relationships with customers, becoming their trusted point of contact for any issues, inquiries, or concernsExperience developing and executing customized success plans for enterprise customers, ensuring that they are fully leveraging the company's solutionsTechnically minded and can quickly learn new technical conceptsStrategic thinker that can zoom in to the 10 foot view and zoom out to the 30,000 foot view in the same conversationAbility to think critically and solve complex issues, identifying root causes and working collaboratively to implement effective solutionsIdentify areas to improve and implement new processes to scale the Customer Success organizationExperience communicating (and convincing!) C-level executives across organizations of various sizesStrong written and verbal communication skills, with the ability to articulate complex ideas simply and clearlyExperience in post productionExperience interaction and interfacing with channel partners and customers of channel partners a plusBenefitsBest in class health & dentalHybrid work environment; A balance of in-office and remote work to foster collaboration and flexibilityUnlimited paid time offFitness & wellness stipendTaco Tuesday, every TuesdayCompany OverviewSuite Studios is an intelligent platform making cloud-based post-production easy and accessible to all post-production studios. It was founded in 2021, and is headquartered in Boulder, Colorado, USA, with a workforce of 11-50 employees. Its website is https://www.suitestudios.io/.