[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Apexanalytix is a long-established company providing innovative procure-to-pay solutions. They are seeking a Customer Success Manager to serve as a Subject Matter Expert, manage customer relationships, and drive strategies for customer adoption and satisfaction.ResponsibilitiesServe as a Subject Matter Expert on all apexportal solution with a deep understanding of how those solutions can address client needsDemonstrate deep understanding of clients’ business – challenges, opportunities, goals, etcMaintaining the current relationship is not enough. The CSM should Expand the relationshipDevelop and drive strategies that lead to increased customer adoption and satisfactionLead customer engagement touch points such as Executive Business Reviews and process or technical team alignmentIdentify opportunities and incremental business on assigned accounts through active cross and upsell strategiesParticipate in achieving department goals through identifying additional services opportunities to installed clientsEnsure C-level executives at client organizations achieve their desired outcomes and gain maximum value from our solutionBuild and sustain relationships across customers from C-level executives to administrative personnel through regular meetings, understanding their needs, and offering tailored solutionsDevelop customers who will provide positive references for prospectsLead and align administrative and technical teams both within apex and with the customer to drive process and technical priorities to completionAdvocate for and address customers’ product, technology, and service needs internallyAssess client usage, performance, and satisfaction, and align their business objectives with our solutionsDevelop deep knowledge of apex solutionsLead base-level demos of apex products for customer knowledge and growthSkillsMinimum of 5 years' experience in customer success roleKnowledge of supplier onboarding, dynamic discounting, supply chain financing, and e-invoicing solutions preferrableGood understanding of Accounts Payable & procurement principles, including Accounts Payable best practices is usefulAbility to interact credibly with technical & LOB professionals as well as senior executives through the CPO, CFP and CEO levelStrong project management skills a plusAbility to build rapport with team members and clientsExcellent customer communication skills with the ability to be an active listenerPassionate commitment to customer satisfactionExcellent communication skills, both written and verbal, including ability to communicate effectively with both business and technical personnel, both inside the APEX organization and within client organizations, at both peer and senior levelsCollaborate with customers to develop and execute success plans that align apex's capabilities with the customer's business goals and objectivesStrong influencing, problem-solving, and negotiation skills25% travel to client sites and Corporate, Greensboro, North CarolinaBachelor's degree preferredBenefitsCompetitive benefits for the countries that we serveBeWell@apex initiative that encourages employees’ growth in six key wellness areas: Emotional, Physical, Community, Financial, Social, and IntelligenceResources such as a strong Mentor ProgramInternal Training PortalEducation, Tuition, and Certification AssistanceTools for our associates to grow and developCompany OverviewOur Why To positively impact the lives and careers of our associates, customers and partners. It was founded in 1988, and is headquartered in Greensboro, North Carolina, USA, with a workforce of 201-500 employees. Its website is https://www.apexanalytix.com.