[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Meadow is a modern payments platform for higher education, aiming to transform the student financial experience. As a Customer Success Manager, you will focus on ensuring client success by maintaining high satisfaction and retention rates while managing client relationships and product expertise.ResponsibilitiesMake our clients successful term-to-termMaintaining a high CSATHigh retention ratesLow churn rates95%+ Logo Retention90%+ CSAT0% ChurnSkills4-6+ Years of Experience in Marketing, with Meaningful Exposure/Focus on EventsExperience at an Early Stage StartupYou own problems end-to-endYou make consequential decisions that impact outcomesYou have a track record of success building genuine trust with clients, becoming a reliable point of contact, and knowing when to escalate versus handle things directlyYou have a track record of success anticipating client needs before they surface as problems, keeping stakeholders informed, and setting clear expectationsYou have a track record of success managing the commercial side of the client relationship — contract terms, renewal timelines, and how to build a case for continued investmentYou have a track record of success guiding clients through complex products, troubleshooting issues, and connecting features to business outcomesYou have experience in B2B/Enterprise SaaS, FinTech, and/or Higher EducationYou're excited to use AI as a core part of how you workBenefitsCompetitive SalaryCompetitive Equity401(k) Retirement Savings PlanSubsidized Medical, Dental, and Vision Insurance (with HSA & FSA Plans Available)Flexible Paid Time OffPaid Company HolidaysPaid Parental Leave1-2 Onsites Per YearMembership in an Ambitious, Kind, No-Drama TeamCompany OverviewMeadow is a student payment and engagement platform that improves the higher education financial experience for students. It was founded in 2021, and is headquartered in New York, New York, USA, with a workforce of 11-50 employees. Its website is https://www.meadowfi.com.