[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Box is the leader in Intelligent Content Management, helping organizations manage their content effectively in an AI-first era. The Customer Success Manager will serve as a strategic advisor to enterprise customers, focusing on transforming workflows and driving measurable business outcomes through the adoption of Box's platform.ResponsibilitiesOwn the post-sales relationship for a portfolio of enterprise customers, with a focus on driving measurable business outcomes and long-term value realizationPartner with customers to map and redesign critical workflowsIdentify and activate AI-powered use cases within these workflowsTranslate customer goals into a clear value hypothesis, success metrics and practical AI solutionsLead change management efforts to drive adoption of new workflows and behaviors, including stakeholder alignment, enablement and executive engagementConduct strategic adoption business reviews that focus on outcomes, ROI and future opportunitiesProactively identify risks and opportunities within accounts, using both qualitative insight and data to guide actionPartner cross-functionally with Sales, Product, Engineering and Professional Services to:Expand Box’s footprint within the customerInfluence product direction based on real-world use casesDeliver cohesive, high-impact solutionsServe as the voice of the customer, bringing structured insights on workflows, pain points and AI opportunities back to internal teamSkills3+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing role in SaaSExperience working with enterprise customers and engaging with senior stakeholders and executivesDemonstrated ability to translate customer needs into practical solutions and business outcomesComfort navigating both technical and business conversations, including discussing integrations, systems, and data flows at a high levelSolid hands-on experience with modern AI platforms and tools, with enough technical depth to understand, evaluate, and challenge solutions without needing to write production codeStrong communication and storytelling skills, with the ability to articulate value clearly and persuasivelyProactive, self-directed, team player who brings fresh ideas for user adoption, churn mitigation and expansionBenefitsThis role is also eligible for equity and benefits.For more information, check out our benefits and perks (https://cloud.app.box.com/file/680236394456?s=3u38zhdv4gac9h0j7lmumm7arbe14yqa).Company OverviewBox is an online file sharing and cloud content management service offering unlimited storage, custom branding, and administrative controls. It was founded in 2005, and is headquartered in Redwood City, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.box.com.Company H1B SponsorshipBox has a track record of offering H1B sponsorships, with 12 in 2026, 95 in 2025, 93 in 2024, 58 in 2023, 100 in 2022, 109 in 2021, 114 in 2020. Please note that this does not guarantee sponsorship for this specific role.