[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Aria Systems is a company that provides a cloud-based monetization platform for subscription- and usage-based businesses. They are seeking a Customer Success Manager to manage, expand, and retain their customer base while ensuring successful adoption of the Aria platform and driving growth opportunities.ResponsibilitiesAct as a proactive, consultative partner aligned to customer use cases, desired outcomes, and strategic prioritiesGuide customers through Aria’s features, products, and best practices to drive adoption, optimization, and measurable valuePlan and deliver impactful business reviews, value reviews, and success planning sessionsTranslate customer goals into actionable success plans and platform adoption strategiesOwn a defined book of business with responsibility for both retention and expansion revenueCarry a quota tied to renewals, upsell, and cross-sell opportunities within existing accountsProactively identify, qualify, and develop expansion opportunities across new use cases, business units, subsidiaries, and geographiesBuild and maintain a healthy pipeline of expansion opportunities through consistent customer engagement and strategic planningForecast revenue accurately and manage deal progression using CRM and internal toolsAlign expansion initiatives to customer value realization, business outcomes, and long-term platform adoptionBuild and maintain strong, multi-threaded relationships across customer organizationsEngage with senior stakeholders to support retention, satisfaction, and long-term partnershipsServe as a trusted advisor to customer leadershipNurture customer advocacy through references, case studies, and participation in customer programsCollect, synthesize, and communicate product feedback tied to customer needs and expansion requirementsIdentify and elevate feature requests that improve platform usability, scalability, and global readinessWork cross-functionally with Product, Support, Sales, and Marketing to ensure customer successAdvocate for customers internally while balancing platform strategy and scalabilityManage multiple customer relationships while maintaining strong organization, prioritization, and follow-throughMaintain accurate account documentation, success plans, and opportunity tracking in CRMParticipate in customer events and travel to customer sites 1–2 times per year as neededSkills3–5 years of experience in a customer-facing role (Customer Success, Account Management, or similar)Experience working with enterprise or mid-market customers in complex, multi-stakeholder environmentsExperience carrying and consistently achieving a quotaProven ability to identify, develop, and close expansion opportunities within existing accountsStrong communication, presentation, and relationship-building skillsComfort leading strategic conversations via web conferencing and in-person meetingsExperience with CRM and Customer Success toolsAbility to manage priorities independently in a fast-paced environmentExperience with subscriptions, usage-based pricing, payments, or e-commerce strongly preferredBenefitsCompetitive salariesBenefitsAttractive stock optionsFlexible, informal work environmentCompany OverviewAria Systems offers a cloud-based monetization platform for subscription and usage-based businesses. It was founded in 2003, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://www.ariasystems.com.