[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. SundaySky is the leading enterprise video personalization platform for CX, Marketing, Sales, and more. The Customer Success Manager will work in strategic partnership with customers to launch successful programs that deliver measurable business value, leveraging their SaaS Customer Success background.ResponsibilitiesServe as a strategic consultant to customers, helping them design, deliver, and measure personalized video programsInspire initial adoption and ongoing usage of SundaySky's platform for new and existing customersDevelop deep platform expertise and apply it to help each customer reach their goalsGrow customer lifetime value through adoption, sustained usage, satisfaction, and NPS scoresPartner with the product team to share market feedback to aid the development and prioritization of the roadmapSecure a 90%+ Gross Dollar Retention rate for your territory. Plan and execute data-led churn reduction tactics, with an eye toward scale and process optimizationIdentify new user groups and expand usage into new teams within existing accountsSkillsMinimum 3 years of customer success experience across Enterprise accountsPracticed at running executive business reviews, building mutual success plans, and walking sponsors through outcome dataHands-on experience designing A/B tests, hold-out comparisons, and attribution methodologies that tie program performance to clear business outcomesA track record of meeting or exceeding renewal and expansion quotas in a CSM or hybrid commercial roleStrong communication skills across all levels of an organization, up to C-levelSelf-motivated and able to thrive in a results-driven environmentComfortable context switching and working with customers across core industries including Banking, Financial Services, Healthcare, Insurance, and SaaS/TechCustomer Success experience at a creative software company (video, design, media)Familiarity with video distribution and measurement including embeds, viewership metrics, and video engagement optimization (or a willingness to learn)BenefitsCommissionEquityHealth insurance incl. dental and vision401k matchCompany OverviewSundaySky's SmartVideo Platform combines the power of video with personalized storytelling at scale It was founded in 2006, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is http://www.sundaysky.com/.