[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Netsurit is a global Managed Services Provider focused on helping businesses innovate and secure their operations through technology. They are seeking a Customer Success Manager who will act as a trusted advisor to clients, facilitating AI-driven business transformations and ensuring customer satisfaction and retention.ResponsibilitiesOwn a portfolio of Innovate customersBuild trusted executive-level relationshipsAct as the primary customer advocateDrive customer satisfaction and retentionCoordinate and participate in AI Strategy Sprint engagementsHelp customers identify and prioritize AI opportunitiesFacilitate executive workshopsAssist with roadmap and business case developmentManage multiple concurrent customer engagementsCoordinate with Netsurit's PMO officeDrive accountability across internal and customer teamsEscalate risks before they become issuesIdentify expansion opportunitiesDrive Secure AI adoptionSupport Build, Run, Operate, and Protect opportunitiesContribute to renewals and customer growthPresent to executives and leadership teamsCommunicate clearly and confidentlyManage expectations professionallyNavigate difficult conversations with diplomacy and firmnessSkillsMust overlap with US Eastern Time business hoursTravel RequiredExperience in Customer SuccessExperience in Digital TransformationExperience in Program ManagementExperience in ConsultingExperience in Strategic Account ManagementExperience in Technology ServicesExperience in AI Adoption ProgramsHighly organizedCommercially awareCustomer obsessedComfortable with executivesA strong communicatorCurious about AIHungry for growthAble to manage ambiguityWilling to challenge constructivelyFocused on outcomes rather than activityExperience in MSP, SaaS, Consulting, Microsoft, or AI-related environmentsBenefitsPerformance IncentivesRemote (US Based)Must overlap with US Eastern Time business hoursTravel RequiredFull-TimeCompany OverviewNetsurit provides managed outsourced IT services for small to medium enterprises. It was founded in 1995, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is https://netsurit.com.