[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Jeppesen ForeFlight is a leading provider of innovative aviation software solutions, serving the Commercial, Business, Military, and General Aviation sectors globally. They are seeking a Customer Success Manager to deliver exceptional support to ForeFlight users, analyze customer data, and manage customer goals to ensure satisfaction.ResponsibilitiesAnalyze customer lifecycle data to derive insights and make clear, actionable recommendations for customers and business partnersIdentify root causes, propose solutions, and deploy cross-functional support, where necessary, to resolve issuesManage customer goals, conduct regular business reviews (monthly or quarterly), and ensure customer satisfactionAccelerate customers through the customer lifecycle by developing detailed account plansBoard and train customers to maximize the potential of our software offeringsIdentify growth opportunities and assist the sales team in driving the pipelineProvide responsive, knowledgeable, and efficient support, delivering Best In Class Pilot SupportSkillsPilot or Dispatcher Experience, including military experience, is essentialExperience in software and technical supportMinimum of 5 years in customer success or similar roleExcellent verbal, written, and communication skills with the ability to present compelling customer storiesAbility to create and manage a continuous experience improvement program (scope, milestone, engagement, execution, and change management)Understanding of various technical architectures and operating systemsDetail-oriented with excellent follow-up skillsProficient in both Microsoft and Google suite productsAssociate or Bachelor's degree in a related field, or equivalent combination of training, education and experienceExperience with FAA/EASA regulations and flight planning desiredBenefitsMedical, dental, vision insurance with Employer paid health premiumsOpen PTO Policy401(k) with up to 10% company matching and immediate vesting12 Weeks Paid Parent LeaveFlight Training RewardsCompany OverviewJeppesen ForeFlight is redefining the future of aviation technology – equipping pilots, operators, and decision-makers. It was founded in 1934, and is headquartered in Englewood, Colorado, USA, with a workforce of 1001-5000 employees. Its website is https://www.jeppesenforeflight.com.