[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Penta Software is transforming how construction companies leverage technology on job sites, and they are seeking a Customer Success Manager to manage and expand relationships with existing customers. This high-impact role requires strategic thinking and strong consultative skills to drive revenue growth and ensure customer satisfaction.ResponsibilitiesManage a portfolio of existing customers, identifying new selling opportunities, ensuring contract renewals, and building long-term relationshipsHave regular engaging conversations with your portfolio of customers to uncover their needs, pain points ,and opportunities for improvementUnderstand and articulate the value of Penta’s offerings to customersBe the voice of the customer internally, advocating for their needsOversee customer projects such as consulting engagements and software projectsEnsure timely follow ups with customers to answer questions and get them what they need to succeedCollaborate with marketing and product teams to refine messaging and offeringsDriving customer initiatives to ensure a successful outcomeMaintain accurate pipeline and forecasting in CRMRepresent Penta at industry eventsKeep up with product information and enhancements as well as relevant industry updatesSkillsYou are a go getter in ambiguous situations and tenacious problem solverYou can quickly connect and build trust and rapport with customersYou are organized and ensure nothing slips through the cracksYour strong consultative skills showcase your commitment to understanding customer needs, pain points, and strategy leading to high customer retentionYou have at least 5 years of experience driving successful SaaS upsells, and expanding revenue within an established customer baseYou have strong experience working in SaaS solutions, ideally in the construction space for specialty contractorsYou are comfortable and confident communicating with customers at all levels and all roles, including executives, operations, and financeYou have a strong ownership mindset and are outcome focusedYou are detail oriented, but also able to see the bigger pictureYou are excited to build partnerships with customers in person and virtuallyBenefitsCompetitive base salary with commission.Excellent health, dental, and vision insurance. Premiums largely covered by Penta.Company paid disability insurance.Life insurance.401k with company match.Monthly internet cost reimbursement.Annual flex spending allowance that can be used towards many categories that support you and your family's health and wellness.Company OverviewPenta Software helps commercial and industrial contractors improve efficiency and effectiveness through world-class enterprise software and services. It was founded in 1968, and is headquartered in Brookfield, Wisconsin, USA, with a workforce of 11-50 employees. Its website is https://www.penta.com/index.html.