[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Attio is on a mission to redefine CRM for the AI era, building the first AI-native CRM for ambitious go-to-market teams. The Customer Success Manager will be responsible for designing and managing customer retention, health, renewal, and upsell programs while guiding customers through complex use cases.ResponsibilitiesLead high-touch success plans for top accounts, serving as both business relationship owner and a consultative product expertDesign and execute strategies to monitor health, and drive adoption, retention, and up-sells on a one-to-one and one-to-many basisPartner with fellow CSMs to bring new ideas, codify best practices, and build reusable program templates to drive scale and consistency as we grow and expand upmarketContribute to one-to-many scaled programs for second-tier accounts using channels like email, workshops/webinars, office hours, and community programsUse data to segment customers based on their product usage and firmographic data, and provide appropriately tailored resources to each groupCollaborate with SE, post-sale, and Support teams to create content for scaled programsCollaborate with marketing and product on brand and activation contentSkills5+ of relevant professional experience, of which 3+ were in a CS or Account Management roleA passion for technology and experience coaching customers on how to get the most out of a complex software productExperience building programs in addition to having strong customer relationship skillsExperience at early or growth-stage startupsCompany OverviewAttio provides an AI CRM platform that helps businesses manage customer data, workflows, and pipelines. It was founded in 2019, and is headquartered in London, England, GBR, with a workforce of 51-200 employees. Its website is https://attio.com.