[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Pano AI is a growth-stage hybrid-remote start-up focused on early wildfire detection and intelligence. They are seeking a Senior Customer Success Manager to enhance client relationships and ensure customer satisfaction during a critical growth phase, while managing installations and ongoing account management.ResponsibilitiesEnsure swift execution of new Pano station installations by partnering closely with the internal Operations team and facilitating necessary actions with Sales and Operations teamsDrive ongoing account management to ensure customer satisfaction and drive additional expansion opportunitiesDemonstrate strong executive presence and communication skills in high-stakes settings, including executive-level presentations, customer engagements, and strategic stakeholder meetings, effectively conveying confidence, clarity, and credibilityExpertly navigate a SaaS business by skillfully managing the expectations of both your team and customers and making thoughtful choices that align business goals with client needsActively learn our client's needs to deliver the best solutions to their goalsPartner with Sales to support successful renewals and expansions in line with Pano’s 'land and expand' strategyCreatively problem-solve when difficult situations arise and help client and internal team members resolve delivery challengesRegularly present critical findings, strategic planning, and sometimes difficult information to clientsFoster effective decision-making and operational excellence across the business by building cross-functional relationships and helping internal teams understand client priorities and business contextMaintain strong relationships with clients to ensure streamlined project implementation, review ongoing needs, and provide timely solutions, and recommendations to help achieve success and drive adoptionDeeply understand the product suite, service offerings, and functionality to enable effective communication of capabilities to clientsActively contribute to the refinement and development of new product features and service offerings by working closely with Product and EngineeringSkillsBS or BA degreeAt least 5 years of professional experience in technology consulting or customer relationship management, with a strong preference for experience within a SaaS or enterprise software-related fieldProficient in direct customer interaction, fostering robust client connections, and delivering persuasive presentationsDemonstrated track record of assisting Fortune 1000 customers with 6-figures in recurring revenue to discover optimal solutionsYou have worked in a cross-functional work environment and a knack for 'getting things done' in a fast-paced environmentSkillful at managing multiple high-priority projects, adept at multitasking, and maintaining meticulous attention to detailThe ideal candidate will be passionate about environmental issuesTravel expectations approximately 15% to 25%MBA, MS, or relevant experience preferredBenefitsStock optionsComprehensive medical, dental, and vision coverageA matching 401(k) planFlexible paid time offCompany OverviewPano AI (Pano) is the leader in early wildfire detection and intelligence, providing government, utilities, insurers, and private landowners with advanced tools and realtime situational awareness to quickly mitigate wildfire threats while protecting lives, property, and the environment. It was founded in 2019, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is https://www.pano.ai.