[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. HOPTEK is building an AI-powered platform for modern transportation companies to enhance freight decision-making. The Customer Success Manager will ensure customers derive maximum value from the platform by engaging with their operations, identifying gaps, and providing actionable recommendations.ResponsibilitiesOwn a portfolio of customer accounts and serve as their primary point of contact at HOPTEKRun regular customer check-ins to review usage, performance, adoption, blockers, and opportunitiesReview each customer’s current state against the outcomes they care about, then make clear recommendations to drive more valueHelp customers improve how they use tools like Freight Finder, Load Acceptor, and HOPTEK ExchangeSupport pilots, rollouts, and expansions by helping customers define goals, track results, and understand business impactHelp customers move toward better freight decision-making, stronger adoption, more automation, and measurable resultsIdentify adoption gaps, workflow issues, training needs, customer risk, and product friction earlySpot expansion opportunities and help turn them into actionServe as the voice of the customer internally with Product, Engineering, Sales, and LeadershipHelp build repeatable playbooks for pilots, onboarding, adoption, business reviews, customer health, and value realizationTrack commitments and make sure customer issues do not get lost between teamsSkills3+ years in customer success, account management, implementation, operations, or another customer-facing role at a B2B software or technology companyStrong preference for experience in transportation, logistics, freight brokerage, carrier operations, 3PL, freight tech, or logistics technologyComfort working with operations, pricing, brokerage, capacity, and executive teamsAbility to review data, understand usage patterns, and turn insights into practical customer recommendationsExperience with customer pilots, rollouts, implementations, business reviews, or proof-of-value engagementsStrong communication skills. You can hold a working session with a VP of Operations and a dispatcher, broker, or pricing leader in the same conversationSelf-directed and comfortable operating in a startup environment where the playbook is still being builtStrong follow-through. You do not let customer issues disappearComfortable learning new technology and explaining it clearly to non-technical usersCuriosity about AI, automation, freight tech, and how software can improve freight decisionsWillingness to travel to customer sites as neededFamiliarity with TMS platforms, EDI, APIs, freight pricing, spot freight, tender management, capacity sourcing, or freight matchingCompany OverviewHoptek is a software company that offers software solutions for enhanced fleet performance, such as fleet scanner and finder applications. It was founded in undefined, and is headquartered in Atlanta, Georgia, USA, with a workforce of 11-50 employees. Its website is https://hoptek.ai.