[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Vetcove is a fast-growing company modernizing the veterinary software and pet healthcare experience. They are seeking a Customer Success Manager to develop and maintain relationships with key veterinary hospital consolidators, ensuring strategic alignment and customer satisfaction.ResponsibilitiesDesign and lead Vetcove’s corporate accounts strategyPosition yourself as a strategic partner to key stakeholders and champions within named accounts in order to build and maintain strong, long-lasting relationshipsCraft narratives and prove customer value through comprehensive business reviews and strategic touch-points, both over the phone and through on-site meetingsDevelop proficiency in collecting ongoing customer product feedback to establish an effective feedback loop for customer needs and our product development strategyTake a methodical approach to strategic planning in each of your owned accounts by creating a roadmap which continuously progresses the customer towards their specific platform goals, account growth, and overall success with VetcoveStay tuned in to the veterinary consolidation market and understand how Vetcove can evolve to adapt to changes in market dynamicsNurture relationships with non-contracted corporate consolidators to be sure they understand Vetcove’s value and how we can fit into long term strategySkillsBachelors Degree4+ years in account managementExceptional verbal, written, and presentation skillsExcellent time and process management skillsStrong analytical skillsProven success identifying and developing executive relationshipsA strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environmentBenefits100% remote within the USAMedical, Dental, and Vision InsuranceAutomatic 401k contributionEmployee referral programAt home office set upBi-annual company retreatsOpen vacation policyEquityMonthly team eventsCompany OverviewVetcove is the largest B2B veterinary marketplace, enabling veterinary hospitals to compare and buy supplies from all of their vendors. It was founded in 2015, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is https://www.vetcove.com/.