[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Gearflow is an AI-powered procurement platform designed for the construction industry, specifically targeting heavy civil contractors. They are seeking an experienced Customer Success Manager to onboard new customers, drive product adoption, and expand usage across accounts, ensuring that clients derive measurable value from their services.ResponsibilitiesOnboarding & Implementation: Lead onboarding and implementation for new customers, ensuring a smooth transition onto GearflowRelationship Management: Build strong, long-term relationships with fleet teams and operational leaders at heavy civil and related contractorsProduct Adoption: Help customers adopt Gearflow in their day-to-day workflows so it becomes part of how they operateCustomer Health: Conduct regular check-ins and success reviews to track adoption, surface risks, and identify opportunities to expand usage and improve outcomesValue Realization: Ensure customers achieve clear, measurable results from Gearflow, tying usage back to business impactExpansion Opportunities: Identify and nurture opportunities to grow accounts through increased usage, new teams, or new sitesCross-Functional Collaboration: Work closely with Product and Sales to share customer feedback, influence roadmap priorities, and support new sales opportunitiesProcess & Reporting: Maintain accurate records in our systems and provide consistent updates on customer health, risks, and opportunitiesSkillsA track record of building strong, trusted customer relationships3–5 years working in civil construction in a Fleet Operations role or experience in Customer Success, Account Management, or other customer-facing SaaSExperience working in construction, fleet operations, industrial, or similar blue-collar industries is a plusStartup experience is also a plusStrong relationship-building and interpersonal skillsHighly organized with strong time and priority managementExcellent verbal and written communication skillsComfortable leading customer calls, training, and account reviewsProficiency with CRM and customer success toolsCustomer-first mindset and genuine enjoyment of helping customers winHigh degree of self-accountability and follow-throughThrive in a fast-moving, high-growth startup environmentEnjoys solving real-world problems for people in construction and fleet operationsBenefitsPerformance bonus tied to customer success outcomesHealthcare and 401kExperience at a high-growth, fast-paced startup with a small, nimble, A+ teamCompany OverviewB2B marketplace revolutionizing construction parts commerce It was founded in 2018, and is headquartered in Chicago, Illinois, USA, with a workforce of 11-50 employees. Its website is https://www.gearflow.com/.