[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. License & Scale is a growing organization focused on helping clients unlock the full value of their products and services through effective licensing and scalable solutions. The Remote Customer Success Manager will be responsible for owning a portfolio of customer accounts, onboarding new customers, and providing ongoing support to ensure they achieve measurable value from the company's solutions.ResponsibilitiesOwning a portfolio of customer accounts and ensuring they achieve measurable value from our solutionsOnboard new customers, guide them through implementation, and provide ongoing support and best practices to help them meet their business goalsConduct regular check-ins and business reviews, respond to inquiries, and proactively identify risks or opportunities to improve customer experience and retentionCollaborate with sales, product, and support teams to escalate issues, share customer feedback, and advocate for features that improve the overall offeringAnalyze usage data and customer health metrics to develop action plans that increase adoption, renewals, and customer satisfactionSkillsStrong customer-facing skills, including Customer Service and Customer Satisfaction, with the ability to manage expectations and resolve issues effectivelyExperience driving Customer Retention by identifying risks, creating success plans, and leading renewal or expansion conversationsProven Relationship Building abilities, with a track record of becoming a trusted partner to stakeholders at varying levelsSolid Analytical Skills to interpret customer data, usage trends, and feedback, and to translate insights into clear recommendationsExcellent written and verbal communication skills, with the ability to explain technical or complex concepts in a clear, concise wayComfort working in a remote, fast-paced setting, with strong organizational skills and the ability to manage multiple accounts and prioritiesPrevious experience in a Customer Success, Account Management, or client-facing role in a SaaS or technology-driven environmentBenefitsRemote-first environment that values accountability, clear communication, and continuous improvementThe company encourages initiative and offers opportunities to shape processes and best practices as it growsRemote: Anywhere in the US/ CanadaCompany Overview It was founded in undefined, and is headquartered in , with a workforce of 11-50 employees. Its website is https://licenseandscale.com/opt-in-page.