[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Kodiak Solutions is dedicated to transforming the healthcare industry through technology-driven solutions. The Customer Success Manager will help build and scale the Customer Success function by developing customer partnerships, driving product adoption, and creating frameworks to deliver long-term value.ResponsibilitiesServe as the primary point of contact for an assigned portfolio of customers, building trusted, multi‑level relationshipsLead customer onboarding to ensure successful implementation, clear expectations, and early value realizationDrive product adoption and ongoing engagement aligned to customer goals and business outcomesMonitor account health, identify risks and opportunities, and execute action plans to improve retention and resultsAct as a customer advocate by partnering cross‑functionally with Product, Implementation, Support, and LeadershipAnalyze and review performance metrics with customers, delivering insights, recommendations, and strategic roadmapsFacilitate QBRs and other strategic touchpoints to demonstrate value and strengthen long‑term partnershipsManage escalations and renewals for assigned accounts, ensuring timely issue resolution, accurate forecasting, and successful renewalsSkills2+ years of experience in Customer Success, Account Management, or related client facing‑roles in SaaS, technology, or professional servicesStrong communication, presentation, and relationship building‑ skillsAbility to simplify complex information, manage competing priorities, and work both proactively and reactively in a fast-moving‑ environmentExperience in the Healthcare Revenue Cycle industry and PlanhatCompany OverviewKodiak Solutions offers services for finance, revenue cycle, and compliance teams to manage resources and reduce risk. It was founded in 2005, and is headquartered in Indianapolis, Indiana, USA, with a workforce of 201-500 employees. Its website is https://www.kodiaksolutions.io.