[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Aspire.io is the world’s first word-of-mouth commerce platform that leverages various marketing channels to accelerate results. They are seeking a dedicated Customer Success Manager to lead mid market and enterprise-level accounts, helping clients achieve their marketing objectives through the Aspire platform and ensuring ongoing campaign success.ResponsibilitiesCement the relationship with new and existing customers including: account growth, new product adoption, and renewalsDevelop a “consultant” perspective to client communications, questions, and meetingsLead and present at regular client meetings, both in-person and over video conferenceAnalyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategiesSkills5+ years of professional experience within SaaS Account Management or Customer Success1+ years influencer or performance marketing experienceOutstanding organization and interpersonal skillsA structured approach to process and prioritizationInitiative and the ability to identify and solve problems proactivelyBenefitsFull health, dental, and vision insurance to keep you covered.Remote Work Flexibility – Thrive in a high-energy, high-performing team—all from the comfort of your home. We provide support for your internet and home office setup.401(k) Plan – Save for your future with our competitive 401(k) retirement savings plan.Flexible PTO – Recharge and take time off whenever you need with our flexible paid time off policy.Paid Parental Leave – Four months of fully paid leave for new moms and dads—one of the best policies in the industry.Ongoing Training & Development – We invest in your growth with customized training, coaching, and career acceleration opportunities—while building clearer, more defined career paths. Plus, take advantage of our annual education stipend to keep learning on your terms.End-of-Year Break – We typically close between Christmas and New Year’s to give everyone time to unplug and recharge. Availability may vary by team based on workload and customer support needs.Company OverviewThe influencer marketing platform empowering ecommerce brands to build and cultivate influential communities. It was founded in 2013, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is http://www.aspire.io.