[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Qued is a technology company seeking an experienced Customer Success Manager to partner with their Enterprise customers. The role focuses on driving customer adoption, retention, and growth by serving as a trusted advisor and collaborating with various teams to ensure successful product usage.ResponsibilitiesGuide new customers through setup and configuration to ensure successful adoption of our products or servicesServe as the initial point of contact for customer inquiries, providing timely and accurate support via various channels such as email, phone, and chatTriage customer issues and escalate complex problems to appropriate teams for resolution while maintaining clear communication with customers throughout the processDevelop comprehensive knowledge of our products and services to effectively troubleshoot exceptions and discuss solutions with customersCollaborate with cross-functional teams, including sales and product development, to address customer feedback and improve the onboarding processProactively monitor customer usage and engagement, identifying opportunities to optimize onboarding procedures and enhance the overall customer experienceAssist in preparing and delivering training sessions and materials to educate customers on product features and best practicesMaintain accurate account documentation, project plans, and customer communicationsSkills5+ years of Customer Success, Account Management, Consulting, Project Management, or related experienceStrong communication skills, with the ability to convey technical information in a clear and understandable mannerExcellent problem-solving abilities and a proactive approach to addressing customer needsDedication to delivering exceptional customer experiences and ensuring customer successDetail-oriented with strong organizational skills to manage multiple tasks effectivelyAbility to work collaboratively in a fast-paced, team-oriented environmentExperience in the transportation industry preferredFamiliarity with CRM software and support ticketing systems is advantageousCompany OverviewQued is a logistics software company that streamlines freight scheduling with artificial intelligence. It was founded in 2023, and is headquartered in Virginia, Nebraska, USA, with a workforce of 2-10 employees. Its website is https://www.qued.com.