[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Censys is dedicated to providing comprehensive internet intelligence and actionable threat insights to various organizations, including government and Fortune 500 companies. They are seeking a Customer Success Manager (CSM) to drive customer adoption, retention, and expansion, serving as a trusted advisor throughout the customer lifecycle.ResponsibilitiesOwn and manage a portfolio of enterprise and strategic customer accountsBuild trusted relationships with security leaders, practitioners, and executive stakeholdersDevelop success plans aligned to customer business objectives and security prioritiesConduct regular business reviews, adoption reviews, and strategic roadmap discussionsAct as the primary post-sale point of contact for customersDrive successful onboarding and implementation outcomesHelp customers operationalize the platform within security workflows and processesMonitor product adoption, usage trends, health indicators, and customer engagementIdentify risks proactively and execute mitigation plans to improve retentionEnsure customers achieve measurable outcomes and ROIPartner with Account Executives on renewals, expansion opportunities, and account strategyIdentify opportunities for upsell, cross-sell, and broader platform adoptionSupport customer advocacy initiatives including references, case studies, and advisory programsMaintain accurate account forecasts, health scores, and renewal dataServe as the voice of the customer internallyPartner with Product and Engineering to communicate customer feedback and market needsCoordinate with Support and Professional Services to resolve customer issues effectivelyContribute to scalable customer success processes, playbooks, and operational improvementsSkills5+ years of Customer Success, Account Management, Technical Account Management, or related experience in B2B SaaSExperience supporting enterprise customers in cybersecurity, infrastructure, cloud, networking, or developer toolingStrong executive communication and relationship management skillsAbility to explain technical concepts to both technical and non-technical audiencesExperience managing renewals and identifying expansion opportunitiesStrong organizational and project management skillsComfortable operating in a fast-paced, high-growth environmentDemonstrates curiosity, a willingness to learn, and sound judgment in applying AI responsibly to actively improve efficiency and impactExperience working with SOC, Threat Intelligence, Vulnerability Management, or Security Engineering teamsFamiliarity with cybersecurity concepts such as attack surface management, asset discovery, threat intelligence, vulnerability prioritization, or internet infrastructureExperience with enterprise SaaS metrics and customer health managementKnowledge of platforms such as Salesforce, Gainsight, Zendesk, Jira, or similar toolsExperience working with Fortune 500 or public sector customersBenefitsEquityHealth, dental & vision coverageRetirement with company contributionParental leaveMental health & wellness benefitsFlexible PTOProfessional development stipendSales incentive pay for most sales rolesAnnual bonus plan for eligible non-sales rolesCompany OverviewCensys provides an internet intelligence platform for threat hunting and exposure management. It was founded in 2017, and is headquartered in Ann Arbor, Michigan, USA, with a workforce of 51-200 employees. Its website is https://censys.com.