[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. StarTech.com is a global leader in tech connectivity solutions, manufacturing a wide range of accessories designed to meet the demanding performance standards of IT professionals and businesses. The Customer Success Manager plays a critical role in building strategic relationships with IT professionals within Global 5000 organizations, driving long-term revenue growth and ensuring alignment with customer needs. This role involves developing account strategies, fostering cross-functional collaboration, and enhancing customer loyalty through tailored engagement strategies.ResponsibilitiesBuild and nurture relationships with Technology professionals at high opportunity end customersIdentify and deliver new value propositions that strengthen customer loyaltySystematically capture pertinent data regarding contacts, companies, and their content and product/category preferencesFacilitate seamless cross-functional collaboration within the broader organizational matrixSkillsAt least 10 years of experience in business development and commercial team leadership in the information technology industry, focused on connectivity hardware (preferred) or an adjacent technology focused industryTrack record of exceptional listening, analytical and problem-solving capabilities requiring interaction with multiple departments internally and external execution across a multi-tier value chainDemonstrated tenacity, customer-orientation, and the ability to initiate relationships with IT decision-makers at large and/or high-potential organizationsDemonstrated understanding of customer needs, and experience translating customer needs into business results/growthExperience crafting, developing, and executing cross-functional business plans that enable the collaboration of various departments and stakeholders to achieve company objectivesEntrepreneurial disposition and a commitment to understanding customer needs, empathizing with their challenges, developing solutions and delivering exceptional customer experiences by embracing and applying the company's business modelAbility to analyze market trends, customer needs, and competitive landscapes to develop long-term business strategies that drive revenue growthFamiliarity with the technology industry and value chain, including an understanding of industry trends, dynamics, and the competitive landscapeExperience in leading and motivating cross-functional teams, setting performance goals, providing feedback, and fostering collaborationExceptional verbal and written communication skills, including active listening, persuasive presentation abilities, to foster relationship-building with clients and internal stakeholdersExpertise in designing and implementing customer success strategies to drive customer loyalty, satisfaction, and growthAbove average technical knowledge to comprehend the company's product offerings, provide technical guidance to customers, and collaborate effectively with product development teamsAbility to manage multiple projects simultaneously, set priorities, allocate resources, and ensure timely delivery of customer success initiatives and business development activitiesProficiency in defining and tracking key performance indicators (KPIs) to measure the success of customer success and business development effortsInsatiable curiosity, willingness to embrace change, work in a fast-paced environment, and quickly adapt to customer and market dynamicsUnderstanding of financial concepts, profit margins, revenue forecasting, and budget managementProficiency in utilizing CRM tools to manage customer interactions, track sales activities, and identify growth opportunitiesCompany OverviewStarTech.com operates as a manufacturer of hard-to-find connectivity parts. It was founded in 1985, and is headquartered in Lockbourne, Ohio, USA, with a workforce of 201-500 employees. Its website is https://www.startech.com/.