[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Claravine is The Data Standards Company, helping brands and agencies manage their digital experience through standardized data solutions. As a Customer Success Manager, you will ensure customers realize value from The Data Standards Cloud, guiding them from onboarding to full adoption and driving long-term partnership value.ResponsibilitiesServe as the primary point of contact and trusted advisor, ensuring customers achieve meaningful, measurable outcomes tied to their strategic goalsUnderstand customer goals, use cases, and success criteria to ensure alignment and measurable outcomesRepresent the voice of the customer internally, advocating for their needs and prioritiesIdentify expansion opportunities by understanding customer roadmaps, uncovering unmet needs and aligning Claravine capabilities to future initiativesDrive adoption of The Claravine Data Standards Cloud, guiding customers to ensure they achieve their desired business outcomesDesign onboarding plans that accelerate time-to-value and establish a clear path toward deeper adoptionUse data-driven health indicators to anticipate risks early and intervene with clear action plansSurface insights that help customers optimise their data standards practice and unlock additional valueCollaborate internally with Sales, Implementation, Support, Product, and Marketing to ensure seamless delivery and advocate for customer needsShare customer feedback and insights to help shape future product development and go-to-market strategyDrive ongoing value realisation by mapping Claravine capabilities to the customer business objectivesFacilitate strategic business reviews that highlight impact, identify new opportunities and align on future initiativesPartner with Sales to scope and support expansion opportunities that deepen customer adoption and increase ROIDevelop success plans that evolve over time as customer maturity and use cases growSkills5+ yrs experience in customer success, consulting, information sciences, DAM, with accountability for customer expansion and renewals with large enterprise customersExperience in the martech/adtech industry (ex: Ad targeting and bidding, content generation, analytics, sentiment analysis, attribution modeling, etc.) or experience in Adobe Analytics, Google Analytics and understanding of digital marketing processes and ecosystemExperience with owning and guiding the full client experience from onboarding to renewalComfortable communicating, training, and presenting complex enterprise solutions to executive stakeholders at large enterprise customersSelf-motivated, strong organizational and time management skillsProblem solver looking for solutions to support customersExcellent verbal and written communication skillsFamiliarity with APIs, data integrations, and basic SQL querying sufficient to troubleshoot basic issues and collaborate with technical stakeholdersFamiliarity with data transfer methods such as SSO, SFTP, APIBenefitsComprehensive medical, dental, and vision coverageClaravine pays 80% of the premium cost across all enrollment tiers (individual, family, etc.)Access to additional services including Kindbody (gynecology & family building care), TalkSpace (online mental health therapy), Teladoc, and One Medical.401k with company match up to 3.5%Flexible Time Off (With Manager Approval)9 paid company holidays in the US, plus the week between 12/24-1/1Generous parental leave paid at 100%8 weeks gender-neutral parental leave8 weeks for employees delivering a child (16 weeks total)Monthly technology stipend to support remote work costs (e.g., internet)One-time New Employee Stipend to set up your remote workspaceCompany OverviewClaravine helps connect, standardize, and govern marketing data that adapt to changing business needs. It was founded in 2012, and is headquartered in Lehi, Utah, USA, with a workforce of 51-200 employees. Its website is https://www.claravine.com.