[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Pricefx is the global leader in enterprise pricing intelligence, helping large companies optimize their pricing strategies. The Customer Success Manager will guide customers through onboarding, drive product adoption, support retention efforts, and identify growth opportunities to maximize the value of the SaaS pricing and revenue optimization solution.ResponsibilitiesPartner with new customers to ensure successful implementation and onboarding of the subscribed capabilitiesLeverage customer discovery sessions to understand business objectives, pricing challenges, and success metricsIdentify and encourage product training and educational resources to accelerate customer adoption and value realizationCollaborate with implementation partner, product, and support teams to ensure seamless customer experienceProactively monitor customer usage and engagement trends to encourage solution adoptionConduct cadenced alignments, top-to-tops, business reviews, and value sessions with customersEducate users on best practices, product capabilities, and new feature releasesIdentify opportunities to improve customer workflows and business outcomes through solution utilizationBuild trusted relationships with customer stakeholders and serve as their primary point of contactMonitor customer health indicators and proactively address risks that could impact customer satisfaction or renewalResolve customer concerns by partnering with cross-functional teams to deliver effective solutionsSupport customer renewal efforts by demonstrating business value and measurable outcomesIdentify opportunities for upselling and cross-selling additional products or services capabilitiesPartner with Sales teams to support expansion conversationsLeverage customer goals and business needs to uncover future growth opportunitiesCreate realized value statements as a baseline for revenue retention and account growth strategiesGather customer feedback and communicate insights to Product, Engineering, and Leadership teamsEncourage participation in customer advocacy programs such as customer and prospect reference programs, case studies, webinars, and testimonialsPromote customer success stories and best practices across the customer communityAct as an advocate for customers while balancing business objectivesMaintain accurate customer records, engagement history, and success plans within Salesforce as one source of truthTrack key performance indicators, including adoption, customer health, retention, and satisfaction metricsAnalyze customer data to identify trends, opportunities, and areas for improvementContribute to process improvements that enhance customer experience and team efficiencySkillsBachelor's degree in Business, Communications, Marketing, Technology, or a related field preferredMinimum 5 years of experience in customer success, account management, sales, SaaS, or customer-facing rolesStrong communication, presentation, and relationship-building skillsAnalytical mindset with the ability to interpret customer data and business metricsCommercial AptitudeAbility to manage multiple priorities in a fast-paced environment with minimal supervisionExperience with Microsoft Office Suite, CRM platforms such as Salesforce, HubSpot, and Groove, and AI LLMsPassion for helping customers achieve measurable business outcomesBenefitsBring your own device (BYOD) - Monthly $260 IT allowance (laptop, mobile, and internet)401K contribution dollar for dollar up to 4%, and your contributions are vested immediately20 vacation days, 3 free (sick days), 15 public holidays, and 1 additional day off during your birthday monthSabbatical program after 5 years of serviceRobust healthcare, dental, and vision coverage with ADP16 weeks of 100% paid maternity leave with a new baby bonusHoliday and Referral bonusesWe will support your home office setup with a monthly IT allowanceWe prioritize work-life balance and, in addition to vacation, we offer free (sick) days, your birthday, and CSR days offBuilding a sense of community is important. We organize regular virtual or in-person meetups and many social activities and challengesCompany OverviewPricefx provides full suite price management solutions that are fast to implement, easy to use, and flexibly adapt to business needs. It was founded in 2011, and is headquartered in Pfaffenhofen An Der Glonn, Bayern, DEU, with a workforce of 501-1000 employees. Its website is http://www.pricefx.com/.