[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions. The Customer Success Manager will focus on business development and customer retention through consistent customer contact, aiming to maximize customer experience and grow the business through upgrades and product cross-selling.ResponsibilitiesCultivate a broad understanding of CommandLink’s products, technology, software, and game-changing support methodologyLeverage powerful proprietary software tools for maintaining regular communication with a defined list of customers, keeping ahead of their technology initiatives, and positioning CommandLink to grow our partnership with our primarily mid-market and enterprise customer baseGain the trust of your assigned customers, be a trusted point of contact for questions and action items, and act quickly and communicate effectively when a customer has a positive experience with CommandLink across their life cycleImplement strategic initiatives created in cooperation with CommandLink leadership that will identify opportunities for product cross-selling and work with the various additional resources through a sales cycle and to ultimately winning additional businessManage the proprietary CommandLink software tools including CRM, quote tool, sales play automation tool, and KPI dashboards to ensure metrics are achievedHave a positive impact on the company culture, which CommandLink is very focused on maintaining as we rapidly grow into a U.S. leader for enterprise network, communications, and software solutionsTakes on additional responsibilities and projects as needed to support the success of the team and organizationSkills4-year college degree, or experience commensurate with a degreeQuantifiable track record of success in enterprise customer account success management over a customer life-cycle of deployment, installation, upsell, and retention/renewal3-5+ year's experience selling Cloud Communications (UCaaS, CCaaS, SIP, Teams), SD-WAN, Security, Network and Internet Service, Managed Services and SoftwareEffectiveness and comfort with interaction of a customer's leadership team including customer presentations, demonstrations, leading customer QBRs/MBRs, and driving webinar sessions for customer training and sales conversationsStrong Excel, MS Office, and general computer software skillsPositive, likeable, calm, and persuasive personality with negotiation skillsSelf-motivated drive with zero outgoing call reluctanceAbility to meet deadlines and maintain composure under pressureCharismatic personality that can quickly gain the trust of CommandLink's customers and partnersProven ability to learn new skills, software tools, and tasks quicklyProven ability to perform while exceeding sales and customer retention goalsBenefitsGenerous Medical, Dental, and Vision coverage for full-time employeesFlexible time off401k to help you save for the futureFun events at cool locationsFree DoorDash lunches on FridaysEmployee referral bonuses to encourage the addition of great new people to the teamCompany OverviewCommandLink builds Next-Generation Software-Defined Hybrid Networks with integrated managed security. It was founded in 2012, and is headquartered in Bothell, Washington, USA, with a workforce of 501-1000 employees. Its website is https://www.commandlink.com/.