[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. NextPatient is a small team dedicated to improving software for medical practices. The Client Success Manager will lead new client implementations, ensuring practices are successful with the platform and providing ongoing support and training.ResponsibilitiesLead new client implementations and guide practices to a successful go-liveConfigure NextPatient to match each client’s workflows and goalsRun web-based training sessions and ensure clients feel confident using the platformAct as the day-to-day point of contact for client questions and supportProactively reach out to clients with best practices and new feature educationTroubleshoot issues and find practical solutions quicklyBuild strong relationships and become a trusted partner to your clientsGather client feedback and help shape the product roadmapHelp improve internal processes across implementation, support, and account managementSkills3–5+ years of experience in customer success, account management, or a similar roleStrong problem-solving skills and attention to detailClear, thoughtful communication over email and phoneAbility to manage multiple clients and priorities at onceCuriosity and a desire to deeply understand how things workA high level of ownership and follow-throughSaaS experience preferredHealthcare experience is a plus, but not requiredBenefitsFreedom to work from homeNo fixed vacation policy. We encourage everyone to take a real 2-week vacation each year to somewhere amazingYear-end company-wide trip (2025 in Austin, 2024 in Miami, 2023 in Park City)Mid-year team trips with +1s (2025 in Chicago, 2024 in Las Vegas, 2023 in San Francisco)Health benefits, 401(k) with company match, and equityCompany OverviewNextpatient online scheduling, appointment reminders, and reputation management for health care. It was founded in 2016, and is headquartered in Palo Alto, California, USA, with a workforce of 11-50 employees. Its website is https://nextpatient.co/.