[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Intelligems is a profit growth platform that helps e-commerce entrepreneurs succeed by uncovering profit. The Customer Success Manager will work directly with a portfolio of high-value brands, helping them maximize profit using the Intelligems platform.ResponsibilitiesConduct one-on-one meetings with Customers to understand goals and develop strategiesSchedule trainings to empower and educate CustomersConduct data analysis to develop insightsEducate Customers on new featuresOptimize processes to scale success efficientlyDefine and track core customer success metrics (e.g., retention)Collect feedback from Customers to inform the product roadmapContribute to Sales and Customer Support processes as neededSkillsProven track record in a customer-facing role (Customer Success, consulting, agency, or sales)Excellent communication and problem-solving skillsStrong desire to help others and think on your feetComfortable working 'in the weeds' to solve problems and building processes for repeatable solutionsAbility to multitask, prioritize, and manage time effectivelyExperience in e-commerce, SaaS, or analytics-oriented companies is a plusFamiliarity with data analysis tools (Tableau, Looker, SQL, or similar) is a plusBenefitsCompetitive salary and equity packagesMedical, dental, and vision insurance401k + matchFlexible PTO policyParental leave$ to spend quarterly with our growing list of brandsWFH setup stipendLaptop providedTeam meetups and eventsCompany OverviewImproving sales and margins for e-commerce companies by providing the tools to run experiments, personalize offers, and optimize prices. It was founded in 2020, and is headquartered in Middletown, Delaware, USA, with a workforce of 11-50 employees. Its website is https://intelligems.io.