[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Zūm is revolutionizing mass mobility with its innovative Connected Mobility Experience system. They are seeking a Customer Success Manager to manage charter requests, oversee the booking process, and collaborate with multiple departments to ensure smooth execution of services.ResponsibilitiesManaging inbound charter requests from new and established customers, predominantly through email, and occasionally via phone callsProviding support to multiple Account ExecutivesUtilizing Google Suite to organize and manage communication-related to charter requestsLearning to use the ZUM admin and charter portals to facilitate the charter booking processOverseeing the entire process from initial quote generation to final booking of tripsCollaborating effectively with multiple departments within the organization to ensure the smooth execution of charter servicesMaintaining a high level of attention to detail to ensure accuracy and quality of servicesDemonstrating a coachable attitude, always willing to learn and adapt to changing procedures and policiesBeing comfortable with handling a high volume of trip requests, even when the work may become monotonousAble to support multiple channels of communication (Phone, Chat, Email)Skills1-2+ years of administrative or sales support experienceExceptional communication skills, both written and verbalProficiency in Google Suite, including Gmail, Google Docs, and Google SheetsWillingness and ability to quickly learn and use ZUM admin and charter websiteStrong organizational skills and the ability to manage multiple tasks simultaneouslyThe ability to work effectively in a team and cross-collaborate with different departmentsA detail-oriented mindset, ensuring all charter requests are processed accuratelyA positive and coachable attitude, with the eagerness to adapt to changes and feedbackComfort with handling a high volume of charter requests and the potential for repetitive tasks1-2+ years of logics experience preferredAn understanding of the charter and transportation industry is a plus but not requiredCompany OverviewZūm has reimagined student transportation— managing every vehicle, driver, passenger, parent, and ride on a single platform. It was founded in 2015, and is headquartered in Redwood City, California, USA, with a workforce of 51-200 employees. Its website is http://www.ridezum.com.